Jump to content
EN
Play

Forum

  • 0

Email provider issue


Benefactor
 Share

Question

How do I contact the Tanki Help Desk? Apparently my current email provider is blocking correspondence from tankionline.com. Last correspondence I received from them was 12/24/2020. After that, it stopped - forum notifications and all. I sent the issue to help@tankionline.com for investigation, but I am unable to receive the confirmation e-mail. Any suggestions for a workaround?

Share this post


Link to post
Share on other sites

10 answers to this question

Recommended Posts

  • 0

Added Note: nothing shows up in the Spam Folder. I used to receive Forum notices, but they have stopped. The last Shop Confirmation I received was from 12/24/2020, but after that, no Shop Confirmation since the new year began. This account was not registered under gmail.

Edited by Benefactor

Share this post


Link to post
Share on other sites

  • 0
  • Head Administrator
On 2/5/2021 at 9:30 PM, Benefactor said:

How do I contact the Tanki Help Desk? Apparently my current email provider is blocking correspondence from tankionline.com. Last correspondence I received from them was 12/24/2020.

Do you live in the Netherlands/Belgium by any chance? I assume it has something to do with that.

Share this post


Link to post
Share on other sites

  • 0

Hello. If you live in Belgium or the Netherlands, email may block messages from the technical support of the game and also the game itself on changing your password and mail when you receive an email, if you clicked the change password and mail button in your account, due to the fact that the game has containers or "loot boxes" that are banned due to the adoption of laws banning games with "Lotboxes" or "containers" on the Internet in Belgium and the Netherlands, with a prize for good luck."

Share this post


Link to post
Share on other sites

  • 0
7 hours ago, At_Shin said:

@Benefactor 

Were you able to find a solution on the help site?

No. I had another issue, so I used a gmail account to contact help@tankionline.com for that issue and cc'd my registered emails for Tanki. I requested a reply be sent to all. The gmail got the reply from tankionline.com, but the other emails did not.

5 hours ago, Spy said:

Do you live in the Netherlands/Belgium by any chance? I assume it has something to do with that.

 

5 hours ago, Immortal-MACTEP-7 said:

Hello. If you live in Belgium or the Netherlands, email may block messages from the technical support of the game and also the game itself on changing your password and mail when you receive an email, if you clicked the change password and mail button in your account, due to the fact that the game has containers or "loot boxes" that are banned due to the adoption of laws banning games with "Lotboxes" or "containers" on the Internet in Belgium and the Netherlands, with a prize for good luck."

I live in the United States.

Share this post


Link to post
Share on other sites

  • 0
12 hours ago, Benefactor said:

No. I had another issue, so I used a gmail account to contact help@tankionline.com for that issue and cc'd my registered emails for Tanki. I requested a reply be sent to all. The gmail got the reply from tankionline.com, but the other emails did not.

 

I live in the United States.

You need to contact help via your email. Which is linked to the account, describing the problem and attaching a video recording posted on the YouTube video hosting service

Share this post


Link to post
Share on other sites

This topic is now closed to further replies.
 Share

×
×
  • Create New...