Useless customer service and Mods

[OYyYyYO 0]

My account was blocked yesterday morning for no reason. I contacted them on email, he just answered with fill this form.

Can't you answer why it's even blocked and the game doesn't even shows the reason. The day after he replayed with "Can you access the email"., answer the questions that I'm asking. And I'm still waiting for these turtles to do their job and get me the account back.

Would you at least concentrate on your service team instead of just making the game worse.

I've been playing this game for 9 years, being just quite about this things but for how long?!

 

Edited April 9, 2021 by Spy
Kindly refrain from using inappropriate language.

[Spy 14,757]

Hello,

Sadly, no one in here can help you if your account got blocked. Please fill the form you were given. If that was a mistake, your account will be unblocked.

Thread closed.

[Maf 32,306]

6 hours ago, OYyYyYO said:

My account was blocked yesterday morning for no reason. I contacted them on email, he just answered with fill this form.

Can't you answer why it's even blocked and the game doesn't even shows the reason. The day after he replayed with "Can you access the email"., answer the questions that I'm asking. And I'm still waiting for these turtles to do their job and get me the account back.

I just want to clear things up a bit for you. For the record, I'm not saying that the customer service is flawless and ideal — they do have things to improve on. However, the reason they are being slow and asking you a bunch of seemingly unrelated questions is to follow proper procedure in order to ensure every request gets properly logged and answered. You also have to consider the fact that there is no 100% guarantee that the person contacting them is you, the account owner, so they cannot just start answering questions and giving away private info about your account without first making sure it is you they're dealing with, and not some random person that wants to get valuable information to steal your account.