cant recover account

[Pashonate 1]

hi, my friend has played the game before but when they tried to log in with a different device it doesn't work so they send a recovery request for username/psw and in the email it saying username was change due to inactivity but i looked at it and its the same username they had before also there was no option to change password so how does this work

[Spy 14,736]

Inactive accounts will simply be renamed to free up the nickname for another user and you will still be able to access your account, as usual, even if it has lost its nickname — inactive accounts' nicknames get a prefix «r_» in front of them. So, if the nickname «TANKER» gets taken, the original account's nickname becomes «r_TANKER». If «r_TANKER» was also taken, then a number from 0 to 100 is added to it, so the name becomes, for example, «r_TANKER0».

[Pashonate 1]

alright but they forgot their psw to the account, where is the option to change the psw? it doesn't show in the email

Edited November 27, 2021 by Pashonate

[Marekos1111 3,091]

23 minutes ago, Pashonate said:

alright but they forgot their psw to the account, where is the option to change the psw? it doesn't show in the email

You can check this guide. 

[Marekos1111 3,091]

@Pashonate, any other questions? 

[Spy 14,736]

Answered, closed.