QR code problem

[Aries_Primal 0]

Hi. I cleaned cache and cookies and now game wants a verification again. The  verificator can't find my profile. It says "scan qr code". How exactly to scan it?

It also says "incorect code" every time. What should I do?

[Marekos1111 3,091]

1 hour ago, Aries_Primal said:

Hi. I cleaned cache and cookies and now game wants a verification again. The verificator can't find my profile. It says "scan qr code". How exactly to scan it?

It also says "incorect code" every time. What should I do?

Hello, please contact tech support. help@tankionline.com

[EagleChappie 582]

1 hour ago, Aries_Primal said:

Hi. I cleaned cache and cookies and now game wants a verification again. The  verificator can't find my profile. It says "scan qr code". How exactly to scan it?

It also says "incorect code" every time. What should I do?

you must use a special application like google authenticator or authy, or similar

[Aries_Primal 0]

9 hours ago, elcatalagamer said:

you must use a special application like google authenticator or authy, or similar

I am. Still every time it create a new code, game says it's invalid.

 

9 hours ago, elcatalagamer said:

you must use a special application like google authenticator or authy, or similar

I did. I also tried entering with smartphone, it's not working.

[Aries_Primal 0]

Is there a way to scan again this code so I can turn off this thing?

[Sabry 1,073]

 

1 hour ago, Aries_Primal said:

I am. Still every time it create a new code, game says it's invalid.

Hello! Actually contacting the Customer Support services is the best solution at the moment. You should write an email to help@tankionline.com and stats your issue, or fill this form: https://tankionline.com/forms/free/en/ (it is up to you to either fill the form or directly write an email on their email address).

Have a nice day!

[Aries_Primal 0]

I did as I already told you. They sent me some ticket number and no answer after that. I tried entering from my other computer, it won't allow me to remove that verification. The damn thing is not working, what's the point of it after all?

[Sabry 1,073]

3 minutes ago, Aries_Primal said:

I did as I already told you. They sent me some ticket number and no answer after that. I tried entering from my other computer, it won't allow me to remove that verification. The damn thing is not working, what's the point of it after all?

If you received a ticket, it means they received your message, they will get back to you shortly.

[Aries_Primal 0]

Oh come on! Shortly! Her is 23:02 right now and I went back to my work just trying to solve this. I'm sure they are sleeping right now, as I should do! This service is crap, and we are giving our money to those people!

Edited April 20, 2022 by Marekos1111
Kindly refrain from using inappropriate language.

[Spy 14,737]

39 minutes ago, Aries_Primal said:

Oh come on! Shortly! Her is 23:02 right now and I went back to my work just trying to solve this. I'm sure they are sleeping right now, as I should do! This service is crap, and we are giving our money to those people!

Keep in mind that the Tech Support has to make sure you are the real owner of the account and not someone who's trying to steal it. Such process takes time. I know it is not easy but please try to be patient.

[Blutchidoo 508]

Are you trying to login or set up 2FA?Have you set up 2FA on the account in question before?

[Spy 14,737]

Answered, closed.