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Question on Google Authenticator (2-step Verification)


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Hi all! It's been nearly a year since I logged in and I am having trouble logging into the game because in the past I have enabled 2 step verification. I have downloaded Google Authenticator however the program doesn't seem to have an option where I can sign in. It's asking me to show a QR code but i am on the login screen so I don't have a Qr code, I only have a option to write down my security code; which I cannot see on my Google Authenticator. In the past I would log into the game, jump into Google Authenticator and accept, however now it seems things have changed. I've done some research and checked the wiki however I was unable to find a solution. Any experts around to share some insight? I'd appreciate it, thanks. 

 

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On 3/3/2023 at 10:39 PM, eragon33 said:

Hi all! It's been nearly a year since I logged in and I am having trouble logging into the game because in the past I have enabled 2 step verification. I have downloaded Google Authenticator however the program doesn't seem to have an option where I can sign in. It's asking me to show a QR code but i am on the login screen so I don't have a Qr code, I only have a option to write down my security code; which I cannot see on my Google Authenticator. In the past I would log into the game, jump into Google Authenticator and accept, however now it seems things have changed. I've done some research and checked the wiki however I was unable to find a solution. Any experts around to share some insight? I'd appreciate it, thanks. 

 

There was problem with Tanki few months ago when it was not available for lot of weeks. And I heard majority of people have lost the 2 step verification and they had to redo the process. Maybe you can redo the verification again.

Do have an email linked to the account ? If so, just mail Tanki Online at help@tankionline.com , tell them your problem and they can find a way to help you out.

Also make sure you have the appropriate information to verify that your account is really yours.

I would suggest you to use the AUTHY application as it provides an OTP to enter to verify your account. You can do this once you have contacted the help and support.

Edited by NightCity

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