I can not access my account.

[hurr520 0]

Hello Tanki, please review my account. 
the error is "control channel disconnect exception," it's not even working with VPN. 

[Titan 730]

On 5/16/2023 at 1:54 PM, Polski_Gracz_2 said:

Fill this form:

https://tankionline.com/forms/retrieve/en/

 Or contact help@tankionline.com via e-mail. Don't forget to describe the problem in detail when you will explain the problem.

Personally I would choose the 2nd option.

The first link is usually to retrieve an account that you lost or maybe do not know the email and password or any information. Since he gets the error it means his password is correct, but he can not access the account due to the  "control channel disconnect exception," error

On 5/16/2023 at 10:37 AM, hurr520 said:

Hello Tanki, please review my account. 
the error is "control channel disconnect exception," it's not even working with VPN. 

I suggest doing one of 3 things and see if any of them works first;

1) Try to restart your Wi-Fi router, and login to Tanki. Maybe also try switching off the Wi-Fi of your device and reconnecting it.

2) Try clearing your browser cache and Tanki Online history if necessary and login again (That is if you remember your password correctly) Client cache if you are using client version.

3) If this issue persist even after these methods and for a longer time, contact tanki  with the email you registered with your Tanki account : help@tankionline.com

[WieLKo-PoLski 319]

Fill this form:

https://tankionline.com/forms/retrieve/en/

 Or contact help@tankionline.com via e-mail. Don't forget to describe the problem in detail when you will explain the problem.

Personally I would choose the 2nd option.

[Jack 417]

@hurr520 Are you happy with the reply you received?

[Jack 417]

Topic OP inactive, closed.