Created Two-Factor Authentication on acount, now locked out of my account, and how to recover

[Gameknight 28]

I turned on two factor authentication so i can create a clan. I got a code through Google "two factor authentication" somehow and was able to get it but can't find it anywhere in my account now. Well a few hours later I try to log back in and it logs me back out and it says i need a 6 digit code. Well I don't have it cause I can't find it. It's buried somewhere or lost. So how do i recover it? Also, I think it's personally STUPID cause I was already logged in and it kicked me out when it shouldn't have.

[Helios 725]

On 10/18/2024 at 7:32 AM, Gameknight said:

I turned on two factor authentication so i can create a clan. I got a code through Google "two factor authentication" somehow and was able to get it but can't find it anywhere in my account now. Well a few hours later I try to log back in and it logs me back out and it says i need a 6 digit code. Well I don't have it cause I can't find it. It's buried somewhere or lost. So how do i recover it? Also, I think it's personally STUPID cause I was already logged in and it kicked me out when it shouldn't have.

Solution: So if you can not find the 6-digit code just send an email to Tanki help and support (help@tankionline.com) with the email linked to your account, they will gladly reset it for you.

Hint: Usually when you setup a new 2factor authentication/or change it, the next time you log-into your account on any device, it asks you the 6 digit code from the authentication app you have used. This is a safety feature so only you can log into your account even if your password is compromised. Once Tanki resets it for you you can enable 2fa again with authenticator application, the new 6 digit code will refresh every 30 seconds, and you will need to put this code once more after which you do not have to.

If you have any further questions on this topic, feel free to ask.

[Gameknight 28]

On 10/18/2024 at 4:32 AM, ImmortaI said:

Solution: So if you can not find the 6-digit code just send an email to Tanki help and support (help@tankionline.com) with the email linked to your account, they will gladly reset it for you.

Hint: Usually when you setup a new 2factor authentication/or change it, the next time you log-into your account on any device, it asks you the 6 digit code from the authentication app you have used. This is a safety feature so only you can log into your account even if your password is compromised. Once Tanki resets it for you you can enable 2fa again with authenticator application, the new 6 digit code will refresh every 30 seconds, and you will need to put this code once more after which you do not have to.

If you have any further questions on this topic, feel free to ask.

Funny enough, I found my 2FA code for the game. It was hidden under "Passkeys" under the "settings" on my phone. Thank u for ur help.

 

Moderators: U may now close the post.

[Dumbledore6969 243]

Answered, closed.