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i lost ma keys


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basically i went to open cases  (site was still loading)  so i clicked to open or whatever, then site lagged. i reload the site hoping it will fix but in result i lost ma keys. i checked if i got something, any crystals, colors, augment, anything nope nothing. i lost em bcuz site lagged. wat do i do? well i can i collect em once but i wanted those keys really. i hope developers will do something bout tysm.

 

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On 7/2/2025 at 9:33 PM, dragonlord321131 said:

basically i went to open cases  (site was still loading)  so i clicked to open or whatever, then site lagged. i reload the site hoping it will fix but in result i lost ma keys. i checked if i got something, any crystals, colors, augment, anything nope nothing. i lost em bcuz site lagged. wat do i do? well i can i collect em once but i wanted those keys really. i hope developers will do something bout tysm.

 

Hello Dragonlord321131, 

Usually when you click OPEN on containers it immediately adds the  resources, augments, shot effects or whatever it has to offer directly into your garage or crystal bank. Even if the page is refreshed, lagged out or if you close the tab, It always adds the items into your garage as it is not directly related to the page refresh or lag.  

Now since you are 100% sure that you did not receive anything, please write an email with your account nickname to help@tankionline.com

Try to answer the questions they ask and if you know the exact date and approximate time you opened the containers with the amount it would speed up the process.

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Additionally whenever you receive any items from containers a "YELLOW NOTIFICATION MARK" is present near the supply, augment, shift effect, skin, drones or equipment area. This shows what item you had received even if you did not see it during opening the containers. So check for them as well.

 

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