My Purchased Crystals Dissappeared This Morning

[DTeCH 1]

I spent over $100 US dollars in this game, & had 800+ crystals left over after upgrading stuff.

 

I played a few games, & won some more, & was over 1000... (don't remember - maybe something like 1471 - more, or less)

 

I completed my job, & decided to take a break by playing some tanki... & to my suprise, i only had 600 crystals? what is going on?

 

Please track my data, & compensate please.

 

This game wants real money, so i want my real crystals.

 

Thanks.

 

ps: Yes... i did refresh, log out, & back in, & tried different browsers. The crystals are NOT there.

I also got crystal for MizARee, & she says she is seeing -2459... that's right - NEGATIVE!

She can't even buy a single 5 crystal Double-Armor!

 

EDIT: I am winning more, & more... just won a 3 hour battle... but is contemplating

a full refund of all charges to tankionline if this issue is not resolved soon.

 

EDIT: Here is a screenshot of MizARee's crystal situation...

[r_DarkSasuke99990 11]

:shock: idk about this one..

And I love that conversation in the chat

[r_therussian0 47]

Perhaps you have used a fraudulent method to purchase the game currency, and when the chargeback statement came in...Well, poof! In any case, you should start by writing an e-mail to help@tankionline.com with information about how you paid and any other relevant details. If you used a legitimate method, your purcahse will most definitely be restored. If not...Well, poof.

[hogree 4,179]

:shock: idk about this one..

And I love that conversation in the chat

 

Exactly what she said. Including that conversation in the chat :lol:

[DTeCH 1]

Fraudulent?

 

Can a mod please respond.

 

Not all crystals went missing, only half of what was left over - which is small compared to what was purchased.

 

2Pay.ru is the service i use.

 

My card transactions shows that a purchase was made on

 

07/21/2011 of US$31.78 from GTS (for someone else... MizARee in particular)

 

then...

 

07/22/2011 ---- US$31.78 was credited back from GTS

 

and a few minutes later (on the same day of the credit back)...

 

07/22/2011 ---- US$52.79 was purchased from GTS (for me... DTeCH)

 

Why did GTS return the US$31.78?

 

 

 

 

Thank You.

DTeCH

 

 

ps: This still does not explain why MY crystals were taken.

 

 

EDIT: My crystals were reduced because of the creditback that was originaly

made to MizARee's account... I get bonus crystal when any of my invited

frinds pay. The bonus crystals were removed.

 

 

However... That transaction failed, & I used paypal instead to pay:

 

Jul 22, 2011 Payment To GTS Online Limited Completed (Transaction ID: 5M935726UB386131A) -$24.25 USD

 

It seems that the error from the US$31.78 G2S payment (which took an entire day to credit back) caused a secrew up, & that tanki took the error to mean that the following PayPal payment caused it... so they removed 3000 crystals (-$24.25 USD).

 

3000 crystals = -$24.25 USD (including G2S fees)

4414 crystals = -$31.78 USD (including G2S fees)

[r_therussian0 47]

Exactly as I said, a chargeback. You need to contact help@tankionline.com if you still have questions.

[DTeCH 1]

UPDATE:UPDATE:

 

Dmitriy of alternivaplatform.com responded to the help@tankionline.com submission, & restored the crystals for MizARee.

 

Issue resolved

 

Kool... Please close, & lock this thread.