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Contact tech support and briefly explain them your issue. I can guarantee you that you're not the only player with this issue at the moment. Tech support will solve your problem. :)

If you lost your Premium Pass, contact tech support. As for the lag, they're working hard on fixing it. It's good you report it here. They'll give compensations tomorrow. :)

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Contact tech support for this issue. As marto85 said, you'll get your prize(s) tomorrow.

I found this on TO wiki: "Community Manager (CM) - a specialist who is constantly in communication with the players, exploring their interests, etc." I don't know what exactly he has to do, but Cedric is indeed communicating with us, asking for our opinions on the matter, announcing new updates on the forum. He is somehow the bridge between players and developers.

Highways CTF

That's something for the Ideas & Suggestions section.

Try it again. They've already helped me a lot and I'm sure they don't ignore you. I've met players with the same issue. ;)

Well, let's await the compensations. Every game can have this issue. Let's be happy that the programmers managed to fix it. :D

Contact tech support for this issue. It's good you report it here. Also contact tech support to refund the crystals.

You should contact tech support.

They'll give small compensations as written in the opening post. :)

It's normal you didn't get your prizes yet.

How to contact tech support The prizes will be handed out when all issues are solved as Cedric already mentioned here.

You must report it all here. :)

Yeah, and a big congrats to the programmers for fixing it. :D

He is the community manager of the English community.

Longest time for TO to be down. :p

We'll get small compensations as Cedric said. :) I agree players shouldn't beg for compensations themselves. This issue can happen to every game.