Problem solved I don t know how but today i tried to reset it to get the picture with error mesage to post it and the reset procedure worked. Thank you anyway

Hi I forgot my password and every time i try to reset it i get the message "Fatal error". I followed the resset procedure several time and every time i used the link from my email and i wrote the new pass i get the fatal error message. I don't know what to do. I cleared the cash, i used a diferent browser but useless. I had to make a new account to write this. What to do ???