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account hacked


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so heres my problem-account got hacked,but it is not the real problem,i hve already sent an email to help desk and they have considered my request(AFAIK)

but the problem is that i click on LOST NICKNAME OR PASSWORD and it sends a password change link to my gmail account which is registered and i click on it and i change the password

it shows YOUR PASSWORD HAS BEEN SUCCESSFULLY CHANGED but when i enter the new password it still does not work.i tried it many times.i mean what could be the reason behind it,and how can the help desk hep me if i can successfully change my password.i brought this in their attenion but they didnot seem to give stress on this particular problem.please help me and tell me if i am doing some silly mistake and i alredy assure before entering pass that capslock is not on.

thank you

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