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Meet The Helpsite Team!


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Hey everyone! We’re back with another interview - this time with one of the most helpful and useful helper groups in Tanki: The HelpSite team!

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Hey all! Could you introduce yourselves?

@Jay: Hi! I am Jay. I am a 19 year old business administration student. I like pizza. A lot of pizza. I am also a tanki helper. I am the EN HelpSite admin, eSport commentator, and EN YT Manager. I am suuuuuper busy these days, as I am an 'essential' worker during these hard times. Sorry if I give a generic introduction - it's the best I got.

@Mr.Nibbles: Hello guys! My nickname is Mr.Nibbles (my real name is Devon), and I am a Help Site Consultant (among other Helper positions).

@adab_online: Hi Random and everyone else! Firstly, thank you for having me, it is a pleasure! I am known as adab_online here, in Tanki Online. However, in real life, I am Aadil, and I am from India. Right now, I am an eSports News Team Leader and a Help Site Consultant for the game’s English Community. Meanwhile, I am also a Parkourist, and I am a founder and leader of the parkour club, FeatherLike; moreover, I am a member of The Flying Parkourists, and a former member of Fight & Flight. I play the XP/BP mode, and any other thing that interest me in the game too. I actually used to only play XP/BP back in the days, hehe.

 

Awesome, glad to have you all on board. Since not everyone may know about the HelpSite, what exactly does the HelpSite do?

@Jay: The HelpSite is a hub for all questions related to Tanki Online. You can get help in the form of various articles that are posted or you can submit a help question/ticket and myself or a consultant will get back to you with the best answer possible. We would love to help all you guys reading this, and if you ever have any questions about Tanki, or are experiencing some bugs/problems, do not hesitate to contact us on the Helpsite!

@Mr.Nibbles: Help Site Consultants work to help as many people as possible. This includes mainly answering players' tickets, but it also includes writing articles to educate players on something important within the game while also clearing any concerns and questions players may have on the subject. I also try to help players on Discord that are having issues that a Help Site Consultant could help them with. This could include answering questions such as ones regarding how to get a wrongly-banned account unbanned or how to participate in contests, and in some cases, I have helped people who were wanting to help the game become a Helper. While this isn't officially part of the job, I still try full-heartedly to help people in these scenarios.

@adab_online: Well, the “Help Site”, simply by its name, is a site to seek help. It is a place where anyone can find answers or solutions to questions and problems related to the game and its platforms from topics, or tickets if you prefer to say, that were previously created by players, the articles in the Knowledge base, or through themselves creating a new topic in case they weren’t able to find what they were looking for. In simpler words, if you have got a question or problem related to the game or any of its platforms, all you have to do is open the Help Site, search for it either by using the search tool or by manually browsing through the site if you have got enough time for it, and find answers or solutions from topics and articles; and if you were not able to find them there, you can create a new topic about it, and a Help Site Consultant will attend it, trying their best to help you, in however way possible.

 

Great! Thanks for the information. This job comes with many responsibilities, but what is your favorite part of the Helpsite job?

@Jay: My favorite part is having the satisfaction of helping someone out. Also, the Helpsite makes sure we are updated with the game as we need to help people, so this is always nice.

@Mr.Nibbles: My favorite part about being a Help Site Consultant is helping people (cliché answer, I know). It always brings a smile to my face whenever someone's confusion is cleared up, and it is the reason I applied for the position in the first place. I got a taste of helping players on the Forum (mainly in the "Questions and Answers" section), but this wasn't enough to satisfy my wants to help out. I am definitely glad I decided to apply for the position, and was fortunate enough to be selected.

@adab_online: To be absolutely honest, my favorite part of the Help Site Consultant job is answering tickets, that is, topics created by players. It is very fun and delightful to engage with players and help them in first person.

 

Wow, that's a lot to do. How do you all manage your time in HelpSite and other helper positions (and in Jay’s case, as well as a thriving Youtube Channel)?

@Jay: Ahahah. Well, I also wonder how sometimes. I guess some things are best kept a mystery!

@Mr.Nibbles: I try my best to manage the workflows of all my positions, but as you can imagine, this is quite difficult. I usually devote somewhere between five to eight hours helping the game, and it is usually split equally between all my positions (some positions, such as eSports Reporter, require more time and attention, however). I think I manage it perfectly fine, and if I ever have problems managing the workloads, I always talk with administrators, and we can always work out a way for me to still be active, while also handling my other positions.

@adab_online:  Uhm, this is a question for which I don’t seem to have a perfect or unique answer. In fact, I don’t even think anyone can. But apologies if anyone actually does, hehe. Anyhow, I first became an eSports News Reporter, and eventually, an eSports News Team Leader before joining the Help Site team. There I did some math and made sure I will have enough time to manage all of them if I join here, including my real life activities, and bam, I was right! I just have enough time to manage all of them, and that’s the reason why I can, I think.

 

Talk about multitasking. I'm impressed. Perhaps you'll teach me your secrets. But first, let's learn more about the HelpSite. What are the most common questions you generally face as a HelpSite consultant and could you answer one of those common queries?

@Jay: Surprisingly, there is an actual wide area of different questions we get asked. I am constantly seeing new ones. But if I had to choose something that I see more often than others, then it is people asking about their accounts being banned. (If your account has been banned, please contact help@tankionline.com or fill out this form).

@Mr.Nibbles: On the Help Site, we usually receive questions regarding how to purchase something, such as Product Kits, Skins, Augments, etc., as the locations where you purchase these have changed quite recently. For example, a player will ask: "Where can I find Product Kits for crystals?" And we will respond with this answer: "Product Kits available for crystals can only be found in the Showcase in the HTML5 and Mobile versions of the game. They are not guaranteed to be found there, however, as there is a completely random system that determines if a kit is available, and for which currency. Make sure to check every 12 hours, as this is the time interval that the Showcase items are changed." We also get lots of questions regarding bans on their accounts, such as for account-sharing or hacking, so we always direct them towards Customer Support, as the people that work there are the only ones with the authority and power to unban people's accounts. We also coach them through this process, so that their account has the best chance at being unbanned (if it was banned on false accusations).

@adab_online: I don’t know if you will believe or not but, it’s usually something like, sorry no offense, (*coughs*) “Helppp! My account was blocked! What can I do??? Please give it to me back. Now!!! Come on!!!”, or similarly about account loss or stealing. Or sometimes something else related to their account or entering the game, or both.

 

Seems like everyone is always asking those questions on chat and Discord. I'm glad I know the answers now so I can troll people and give them the wrong ones. Off on a really strange tangent, when and how did you start playing Tanki?

@Jay: Well, my friend had gotten a cute puppy, so I had went over to his house to hang out with him and his new puppy. He introduced me to Tanki at that time, and then I went home that day and made an account. 

@Mr.Nibbles: I started playing Tanki because my brother found it on Miniclip at the end of 2013, thought it was an interesting game, and introduced me to it. I have loved playing it ever since and I don't plan on leaving for quite a long time.

@adab_online: I started the game around 6 years ago actually. During early or mid 2014 if I’m right. It could even be late 2013, I’m not really sure. Being honest, I remember I started it when either I or my younger brother, abad_online, decided to try this game on Miniclip one night. I think this is when we first noticed it there. We both started to love the game right away and continued playing it regularly; especially because this was our first multiplayer online 3D action game.

 

Ah, that was a long time ago. Now you're all talented helpers. *sigh, my reporter incompetence is awful* When and why did you decide you wanted to be a HelpSite Consultant?

@Jay: I wanted an official way to help people out. At the time of applying for HelpSite, I was an eSports commentator and I wanted to do more for the community. 

@Mr.Nibbles: I decided to become a Help Site Consultant because there was a notification that came out in-game announcing they needed new people for the position, and being that I love helping people, and the work was mainly writing articles, which I enjoy doing, I applied, and thankfully, got the position.

@adab_online: I was truly very interested and obsessed about becoming a Helper since 2015, actually a Chat Moderator, but I was not able to become one. Then I was not active in the game and its community from 2016 to 2018 due to studies and real life reasons. And when I came back, I started trying to become a Helper again. But here I was actually trying to become any helper, since Chat Moderator applications were closed. And because they were closed, I saw Help Site Consultant as a perfect or similar alternative to it, since we also help players with their queries and issues. But applications for the position then were invite-only, and I began helping there actively hoping to receive an invitation. But over time, without waiting for it, I became an eSports Reporter. And within some weeks, applying to join the Help Site team was made possible, and I decided to apply for it.

 

Great! I'm glad you all made it to the position. Now that you're safely tenured, what do you think are the qualities that make you and others a great HelpSite Consultant?

@Mr.Nibbles: Help Site Consultants all need to be willing to provide positive help to those in need; they can't act like somebody is "dumb" or "stupid" for asking a question lots of people might already know. They also need to be able to write professionally, as it makes the game look sort of bad if we reply to people's needs with a message that is full of grammar mistakes, or is unclear. Lastly, they need to be active a great portion of the time, as there are occasionally matters that come up very quickly (usually when a new feature is added, we try to get a Help Site article out within a day or two of it being introduced, to clear up lots of confusion before it has a chance to grow). Overall, the position is very fun, and the group of people I get to work with are absolutely terrific (I wouldn't change them in a million years).

@adab_online:  I think the qualities that make up a great Help Site Consultant are simply the qualities that make up a great helper generally, or that which make you great in any responsibilities you hold, meaning, in any team you work. That is, helpfulness, activeness, dedication, kindness, and responsibleness.

 

Awesome, those qualities are helper goals for me. Moving on, what advice would you give to anyone considering applying for Helpsite Consultant?

@Mr.Nibbles: I would advise anyone applying to be a Help Site Consultant, or for any Helper position for that matter, to make sure to prioritize your schedule and set aside some time to work on these positions should you be accepted. I also think people shouldn't think just about the prizes of a Helper position, but focus more on who you are helping and how to improve the amount of help you provide. The rewards (paints, crystal-compensation, etc.) for your work is a nice bonus, but Helper positions more centered around helping the game and forming friendships with other players and Helpers. For example, since I became a Helper, I have gained lots of friends, and I can count on these friends if I am ever in need of any help, regardless of whether it is related to the game or not. I would also suggest that you keep a good composure and good history in the chat and on the Forum, as this could make or break your Helper position application. If you are constantly trash-talking players or the game, you are much less likely to become a Helper, and you might look back on it in the future, and regret that you didn't follow all the rules. One final thing I would like to add: If you ever need help applying for a Helper position, or need some advice when applying, I am always happy to help with this, either on Discord (primarily) or through Forum PMs. Though I may be busy, I will always be open to making sure you find the best position for your personality and that you can be successful with your application. You can find my Discord profile in the "Helpers" section of the official Tanki Online Discord server if you wish to seek it.

@adab_online: This is an absolutely great position to hold. My advice would be to apply if they think they will love working as one. That way, they could become the best among the entire Tanki community, whilst acquiring satisfaction of having helped it, because the HelpSite is a fundamental necessity of the game.

 

Great, thanks. Moving on to Jay, what are your plans for developing the HelpSite?

@Jay: I am constantly ensuring new and helpful articles are posted, as well as the update/maintenance of old articles to relevant information and facts. We are also now taking a more visual approach, and want to ensure that we have lots of pictures in our guides. I know that a lot of people (including myself) learn better from pictures and not just a bunch of text. If anyone has any suggestions on any articles to write, or if you see any outdated articles - do not hesitate to contact me.

 

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And that's it! I hope you found this helpful - no pun intended - and get to know each and every member of the HelpSite team! If you would like to apply, simply click here for a chance to be a HelpSite Consultant. See you around later!

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If you've ever needed help, the HelpSite team has always got your back with reams of informative articles to give you the most up-to-date information. Want to know more about the job? Well, get a bird's eye view of the task through this HelpSite team interview right here!

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Wow, what a wonderful team!

Nibbles, be ready- I might just spam your Discord with some questions regarding becoming a helper...

I've interacted with Jay and Aadil in the Help Site Hub on the Forum, and they're great, proffesional people. Honestly, the work you all Helpers do is commendable...

And lastly, great interview Random! Some parts of the interview made me smile and chuckle occasionally. 

 

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