Complaint Book

[a7x_Pedro48 13,999]

They want to make the game easier and don't want to complicate it. But all they are doing is giving us less and less infos.

 

They replaced the tanker's info when we click "R" by this GS thing which is hard to figure.

 

Then they removed all the numbers in Alteration, just to replace them with some text.

 

It's less and less clear.

[wolverine848 13,097]

The problem is that a lot of people dont check the wiki, or even know about it. It would also just be more convenient to have the info in-game.

The WIKI did not have all the info when the alterations were released.  So even if players visited that, they would not have all the info they needed to make an informed decision.

[Pyre 3,485]

The WIKI did not have all the info when the alterations were released.  So even if players visited that, they would not have all the info they needed to make an informed decision.

True, but it got updated within a few days. People can wait that long. Its still better to have it in game though.

[JAGMAN2468 104]

The Russian Wiki had all the stats before alts were even released.

[TheCongoSpider 8,952]

The Russian Wiki had all the stats before alts were even released.

With even more information on them, like how for each pellet of a Dragon's Breath Hammer, it ignites the target for 3.3% of maximum temperature. Or how Smoky's Incendiary Rounds alteration's critical ignites the target for 50% of maximum temperature. 

 

Why don't we have stats like those on the English Wiki?

[Hex 11,520]

The Russian Wiki had all the stats before alts were even released.

The Russians are in direct contact with the developers, which give them full information upon release of an update. Then, once the Russians update their Wiki - or before, they forward that information over to us. This is how the whole system works.

 

Why don't we have stats like those on the English Wiki?

During the forwarding messages, some information can be left out mistakenly. If you have any suggestions regarding such left out material, please make a list and suggest it in the Wiki Hub topic. 

[ZloyDanuJI 409]

The Russians are in direct contact with the developers, which give them full information upon release of an update. Then, once the Russians update their Wiki - or before, they forward that information over to us. This is how the whole system works.

 

During the forwarding messages, some information can be left out mistakenly. If you have any suggestions regarding such left out material, please make a list and suggest it in the Wiki Hub topic. 

it'd be too late already. by the time we realise that your wiki isn't updated we already spent the crystals to buy something we don't want to discover it. 

 

i spent 180k on incendiary mix and realised that you didn't update your wiki... after that i gave up and started checking only the RU wiki...

 

is the purpose of your wiki to let people waste crystals and learn their lesson to not trust you? 

[Viking4s 10,791]

it'd be too late already. by the time we realise that your wiki isn't updated we already spent the crystals to buy something we don't want to discover it. 

i spent 180k on incendiary mix and realised that you didn't update your wiki... after that i gave up and started checking only the RU wiki...

is the purpose of your wiki to let people waste crystals and learn their lesson to not trust you? 

I'm curious to understand why you buy an equipment that you have no information about? This is risky, plus there is no need to rush into buying it as it is a permanent equipment, it will not disappear the next day.

Next time take your time before buying alteration, ask your friend or teammate if they have tried it. You can also go on Youtube and watch some video on alteration.

It is 160k and not 180k by the way, and it was half price during New Year celebration, even more reason to wait.

[Ninja 10,468]

it'd be too late already. by the time we realise that your wiki isn't updated we already spent the crystals to buy something we don't want to discover it.

 

i spent 180k on incendiary mix and realised that you didn't update your wiki... after that i gave up and started checking only the RU wiki...

 

is the purpose of your wiki to let people waste crystals and learn their lesson to not trust you?

As great as it would be to have the EN wiki updated instantly, unfortunately thats not always the case case since the wiki editors are volunteers who rely on developers to forward information to them. If you want to be entirely sure of what changes happen I'd suggest that you keep up to date with the patch notes and occasionally visit the topic Hex mentioned above.

 

TLDR: The purpose of the wiki is to provide accurate information and sometimes that means it may be a little delay in translation.

[ZloyDanuJI 409]

I'm curious to understand why you buy an equipment that you have no information about?

because i trusted the wiki at that time. i thought it contained the correct information. 

 

it was half price during New Year celebration, even more reason to wait.

they only updated the correct stat a day after the alterations sale so um... 

 

 

 

 

how about hire someone who speaks both russian and english to help the EN wiki? this way, the devs can send the information to both RU and EN wiki at the same time and the guy can update the EN wiki at the same time as the russians? otherwise i don't see the point of the EN wiki existing at all if i know that I will have to check the RU wiki for the correct info. 

 

I mean i understand that it's because of the system, so i think that the system needs to be improved. because for now all the EN wiki does is gives some players crystals for their work which doesn't even help anyone. yes, i know they put in the effort but... it's useless. 

Edited January 18, 2019 by ZloyDanuJI

[Viking4s 10,791]

because i trusted the wiki at that time. i thought it contained the correct information. 

they only updated the correct stat a day after the alterations sale so um... 

 

how about hire someone who speaks both russian and english to help the EN wiki? this way, the devs can send the information to both RU and EN wiki at the same time and the guy can update the EN wiki at the same time as the russians? otherwise i don't see the point of the EN wiki existing at all if i know that I will have to check the RU wiki for the correct info. 

 

I mean i understand that it's because of the system, so i think that the system needs to be improved. because for now all the EN wiki does is gives some players crystals for their work which doesn't even help anyone. yes, i know they put in the effort but... it's useless. 

This would be a partial improvement because TO keep changing the parameters, and there would always be an interim period where information and real value are not aligned. The more often you make changes the more likely they will forget to update the wiki and the higher the risk to do a typo. 

Nevertheless most of the time the Wiki is accurate. The real improvement would be to have the data updated inside the game, like the MU, so you would have no interim period and the need to open an another application to find the details.

[wolverine848 13,097]

As great as it would be to have the EN wiki updated instantly, unfortunately thats not always the case case since the wiki editors are volunteers who rely on developers to forward information to them. If you want to be entirely sure of what changes happen I'd suggest that you keep up to date with the patch notes and occasionally visit the topic Hex mentioned above.

 

TLDR: The purpose of the wiki is to provide accurate information and sometimes that means it may be a little delay in translation.

All WIKIs should be updated ~ simultaneously.  One community should not be privy to info another does not get for a while.

 

The delay from one WIKI to the other gives first one an advantage.   Either all communities get update right away, or all wait until it can be available for everyone.  Makes it fair - right?

[Hex 11,520]

All WIKIs should be updated ~ simultaneously.  One community should not be privy to info another does not get for a while.

 

The delay from one WIKI to the other gives first one an advantage.   Either all communities get update right away, or all wait until it can be available for everyone.  Makes it fair - right?

You're not getting the point, it's not about updating them all at once. That's possible but unfortunately not probable right now. The way it works is that the direct information is always in Russian, so Russian Wiki can get updated literally as soon as developers send the information. This information then is translated by one of the guys there who them sends it to us. This translation can take hours and even a week in some cases. Only when the stuff has been translated, we can add it into our Wiki.

 

This delay between translations can cause problems further. For example the developers might update the statistic before we even received the translation of the first.

 

If we update it before official translations and using another software like Google Translate, then it will cause more problems for us and there will be a bigger chance of mistakes and wrong information. 

 

In some cases we already update the Wiki before the update is even there, but those cases are merely bunch of numbers and images which makes it easy for us to make a page. However, with turret statistics and definitions, the thing is different.

 

What you suggest is entirely possible, but again, not possible right now unless the developers send us English translation directly - in which case we would get it at the same time as the Russians.

 

---

 

The argument of it being fair or not is not really a solid one, all information players need is already in the official announcement topics in the forum, the Wiki is only necessary for those who would like to take a second look.

[ZloyDanuJI 409]

for every page in the EN wiki, can we have a link to the corresponding page in the RU wiki then? otherwise for now the EN wiki is completely useless cause i know i have to check the RU wiki if i want to be sure that the info is correct. wait actually the EN wiki does serve the purpose of misleading people from time to time. 

Edited January 18, 2019 by ZloyDanuJI

[wolverine848 13,097]

You're not getting the point, it's not about updating them all at once.

 

 

 

That's possible but unfortunately not probable right now. The way it works is that the direct information is always in Russian, so Russian Wiki can get updated literally as soon as developers send the information. This information then is translated by one of the guys there who them sends it to us. This translation can take hours and even a week in some cases. Only when the stuff has been translated, we can add it into our Wiki.

 

This delay between translations can cause problems further. For example the developers might update the statistic before we even received the translation of the first.

 

If we update it before official translations and using another software like Google Translate, then it will cause more problems for us and there will be a bigger chance of mistakes and wrong information. 

 

In some cases we already update the Wiki before the update is even there, but those cases are merely bunch of numbers and images which makes it easy for us to make a page. However, with turret statistics and definitions, the thing is different.

 

What you suggest is entirely possible, but again, not possible right now unless the developers send us English translation directly - in which case we would get it at the same time as the Russians.

 

 

 

---

 

The argument of it being fair or not is not really a solid one, all information players need is already in the official announcement topics in the forum, the Wiki is only necessary for those who would like to take a second look.

You are not getting the point.  Updating them ALL at same time is exactly the point.

If TO wants to be international then stop releasing info piecemeal - hold all info until everyone can get it.

 

OR... don't release updates into game until documentation for these updates is ready as well.

It's like selling a new electronics item, then mailing out the instructions 2 weeks later.  Who does that?

 

"Official announcement topics in forum" often contains incorrect information.  Another one of the points discussed.

This is becoming cyclic. Players complain that forum has incorrect info.  Mods say wait for WIKI.  Russian WIKI updated first followed later by other WIKI.

[loginci 877]

You are not getting the point.  Updating them ALL at same time is exactly the point.

If TO wants to be international then stop releasing info piecemeal - hold all info until everyone can get it.

 

OR... don't release updates into game until documentation for these updates is ready as well.

It's like selling a new electronics item, then mailing out the instructions 2 weeks later.  Who does that?

 

"Official announcement topics in forum" often contains incorrect information.  Another one of the points discussed.

This is becoming cyclic. Players complain that forum has incorrect info.  Mods say wait for WIKI.  Russian WIKI updated first followed later by other WIKI.

It is not that easy to edit Wiki, everybody has a life and there are a lot of pictures to upload and articles to write. They need to check the accuracy of information as well. 

[Hex 11,520]

This is not an electronic item, this is a community with voluntary helpers who are there despite having real life problems to take care of, unlike a company which has its own departments with paid employees who only have one thing to do. You are comparing two different worlds my dude, try to understand the problem rather than complaining about it.

[wolverine848 13,097]

This is not an electronic item, this is a community with voluntary helpers who are there despite having real life problems to take care of, unlike a company which has its own departments with paid employees who only have one thing to do. You are comparing two different worlds my dude, try to understand the problem rather than complaining about it.

Does not mitigate the fact one community has advantage over another.  

 

If EN community can get by for time without WIKI updated, why can't Russian community get by like that as well.

 

Obviously having different communities playing on even ground is not important.

Edited January 18, 2019 by wolverine848

[CooperO 7,956]

Does not mitigate the fact one community has advantage over another.  

 

If EN community can get by for time without WIKI updated, why can't Russian community get by like that as well.

 

Obviously having different communities playing on even ground is not important.

Your complaint is a valid one and we'll definitely escalate it. However, delaying the information on the RU wiki is not the solution. Having the information available on the EN wiki sooner is the way we want to go. I do want to make it clear though that our wiki editor team is not at fault here, they are doing the best they can.

[wolverine848 13,097]

Your complaint is a valid one and we'll definitely escalate it. However, delaying the information on the RU wiki is not the solution. Having the information available on the EN wiki sooner is the way we want to go. I do want to make it clear though that our wiki editor team is not at fault here, they are doing the best they can.

Appreciate the feedback. 

 

And if it came across that I felt the wiki editor team was at fault - I apologize.  That was not my intent.

[OKDad70 862]

Interesting.

 

On the first page of this thread, I find the following (cut-and-paste):

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CooperO

• 
• 8634 posts
• Profile

Posted 16 Mar 2015 - 10:45

List of reported issues in 2019

The list will be updated on a weekly basis

 

• Players are being sent to matchmaking battles that are nearly finished (< 2 minutes left on the clock)
• Rank range in matchmaking battles is too wide
• Teams in matchmaking battles are not balanced
• It's hard to earn stars because of the above three issues and the minimum amount of score required to get stars
• Garage descriptions of drones and alterations don't contain enough information about the statistics
• It takes too long for the EN Wiki to receive official information from the developers after new updates
• The weekly mission ‘finish in top 3 15 times’ is too hard and takes too long to finish, it's impossible to change the mission 
• It is unclear what modification a hull or turret is, because of gear score, shot colors and XTs

Edited by CooperO, 23 Jan 2019 - 20:37.

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Does Coop have a time machine?

 

Obliviously, no time travel need be assumed. I'm just guessing, but editing the time stamp would get the new post listed in the posts on the first page.

 

I would never have thought to look on the first page, which is four years old now, for updates on recent complaints. I speak only for myself, but I don't find it useful, and I don't accept it as justification for hiding posts.

[OKDad70 862]

http://en.tankiforum.com/index.php?app=core&module=help

 

My complaint is the search functions do not seem to work. Exceptional effort is required to find something you know exactly. It is impossible to find something you can only remember with vague generality.

 

If posts get moved, it is exceptionally difficult to find them. Certainly not worth the effort.

[Moraine 5,877]

I would never have thought to look on the first page, which is four years old now, for updates on recent complaints. I speak only for myself, but I don't find it useful, and I don't accept it as justification for hiding posts.

You guys suggested to give you information about complaints forwarded to devs and that's exactly what we're doing. Kindly keep checking first page for weekly updates, as @CooperO wrote, to inform yourselves about the complaints we already forwarded to devs.

 

My complaint is the search functions do not seem to work. Exceptional effort is required to find something you know exactly. It is impossible to find something you can only remember with vague generality.

 

If posts get moved, it is exceptionally difficult to find them. Certainly not worth the effort.

We already forwarded to developers about search option not working properly on the forum. Until they fix it, kindly discuss game features in designated topics - forum moderators are checking them regularly to collect data needed by devs to improve the game. Please leave this topic for CM-level emergency complaints only. 

[Pyre 3,485]

We already forwarded to developers about search option not working properly on the forum. Until they fix it, kindly discuss game features in designated topics - forum moderators are checking them regularly to collect data needed by devs to improve the game. Please leave this topic for CM-level emergency complaints only. 

The 1st page should probably say that, as it is misleading to anyone who has not seen this post. Right now, it basically says any complaints are welcome as long as they are not rude.

[Moraine 5,877]

Fair point, updated. Since it's 4 year old topic, it's high time to update its purpose and adapt it to current system of community management.