Complaint Book

[Toby 2,938]

Product Kits are now missing in the garage for a 4th day running.

 

Please could this be fixed as soon as possible, thanks!

We've heard back from the office and they said they expect the kits to be back in the Garage this Wednesday.

[cyborg11b 95]

This one has been reported ages ago as too difficult in this and other forums and also figures in the list of known issues on page 1 of this topic. I just got it again today.

Devs too busy with Gender War, Challenges, Lastman standing and a lot of other crap nobody is waiting for ?

 

This is fo frustrating !!! What is the point of a forum when nothing ever comes out of it ? The purpose of a forum is to exchange ideas, not to use it as camouflage to give players the impression they have a say in how the game should evolve and then do nothing with all the suggestions at all.

 

[Initiate 1,306]

I understand that you're frustrated with all the changes that have been happening in the past year. You raise valid points, but I'd like you to understand two very important things:

 

1. There's a bigger picture to all of these changes. The changes themselves don't make sense individually, but in the aggregate —and over time— they will benefit the community.

2. This last year was a huge transition period where the devs needed to bring the game to a level where it should have been for a long time. We've basically experienced 10 years of growth and development in a single year. And it's just like growing pains in kids — it can be painful. Ultimately though, it's beneficial to all involved. It will make the game more enjoyable, and it will make Tanki more commercially stable as a product. And both of those are important, because if the product is not commercially viable, it shuts down, and there will be no Tanki Online to play.

 

I'll refrain from going through each of your points individually, because I don't want to write a wall of text that nobody will want to read. But the above two points should clarify my position well enough.

 

I do hope you can understand my (and the company's) position as I understand yours.

Hey, I really like how you phrase things, and thanks for making this topic (good to have you back, by the way), but while you're in your office in Malta seeing the supposed big picture, we're here at our computers seeing what you admitted: the updates don't make sense individually! So until us players see the big picture (or maybe when we notice that our toes are further away :) ), these complaints are going to continue without fail.

Edited March 7, 2019 by Initiate

[ByeByeBye 1,747]

This one has been reported ages ago as too difficult in this and other forums and also figures in the list of known issues on page 1 of this topic. I just got it again today.

Devs too busy with Gender War, Challenges, Lastman standing and a lot of other crap nobody is waiting for ?

 

This is fo frustrating !!! What is the point of a forum when nothing ever comes out of it ? The purpose of a forum is to exchange ideas, not to use it as camouflage to give players the impression they have a say in how the game should evolve and then do nothing with all the suggestions at all.

 

One thing that might even motivate players to stay in battles would be to make first place on the LOSING team apply to this "top three places" mission.

 

It's very frustrating for you to play well, come out on top, and have most of your team just abandon the game...or even be stuck with junk players doomed to lose.   

Edited March 7, 2019 by ByeByeBye

[cyborg11b 95]

One thing that might even motivate players to stay in battles would be to make first place on the LOSING team apply to this "top three places" mission.

 

It's very frustrating for you to play well, come out on top, and have most of your team just abandon the game...or even be stuck with junk players doomed to lose.   

Not everybody (= me) is a good enough player to end first or even in the top-3 of battles. A mission like this will take me literally months to complete.

I already suggested months ago (I think in this forum) to provide a button that allows to change weekly missions, as you can do in the daily ones. Even if it costs some chrystals, it would at least give me a chance to complete weekly missions.

What if I get a second one like this in a few weeks, or even a third one ? Then I'm completely stuck and can forget about weekly missions at all.

[Ron_W 0]

Hey Tanki -

 

1. M2 onto M3 is grossly unfair ! M3 is way more powerful than M2 even before they power up. 

2. Matchmaking is putting 'mostly' M3 teams against 'mostly' M2 teams.

3. Game experience is rubbish when 1 team 'leaves' cause the other team is so OP.
4. When you go to the next game , you end up playing against the same team that caused the players to leave en masse in the previous game (mix the players up pls)

[AncientFire 1,894]

Hey Tanki -

 

1. M2 onto M3 is grossly unfair ! M3 is way more powerful than M2 even before they power up. 

2. Matchmaking is putting 'mostly' M3 teams against 'mostly' M2 teams.

3. Game experience is rubbish when 1 team 'leaves' cause the other team is so OP.

4. When you go to the next game , you end up playing against the same team that caused the players to leave en masse in the previous game (mix the players up pls)

there is only 1 solution to all of this and that is to leave a game in where you think that your team is doomed (or just stop playing MM, play pro battles which have no supplies enabled, they are way more fun)

[maryam98 1,171]

Hey Tanki -

 

1. M2 onto M3 is grossly unfair ! M3 is way more powerful than M2 even before they power up. 

2. Matchmaking is putting 'mostly' M3 teams against 'mostly' M2 teams.

3. Game experience is rubbish when 1 team 'leaves' cause the other team is so OP.

4. When you go to the next game , you end up playing against the same team that caused the players to leave en masse in the previous game (mix the players up pls)

1. That is the whole point, isn’t it? M3 is better than M2. Would you prefer there were no upgrades?

2. That is a problem. MM is unbalanced.

3. Rubbish for who? The people who left? Or the OP team who can just spawn kill the remaining enemies?

4. Instead of pressing ‘Continue’ at the end of a battle, leave and re-enter. It usually gives a new team.

[Moraine 5,877]

Hello, please discuss Game Mechanics in for that made section, thank you. 

[ByeByeBye 1,747]

I understand that you're frustrated with all the changes that have been happening in the past year. You raise valid points, but I'd like you to understand two very important things:

 

1. There's a bigger picture to all of these changes. The changes themselves don't make sense individually, but in the aggregate —and over time— they will benefit the community.

2. This last year was a huge transition period where the devs needed to bring the game to a level where it should have been for a long time. We've basically experienced 10 years of growth and development in a single year. And it's just like growing pains in kids — it can be painful. Ultimately though, it's beneficial to all involved. It will make the game more enjoyable, and it will make Tanki more commercially stable as a product. And both of those are important, because if the product is not commercially viable, it shuts down, and there will be no Tanki Online to play.

 

I'll refrain from going through each of your points individually, because I don't want to write a wall of text that nobody will want to read. But the above two points should clarify my position well enough.

 

I do hope you can understand my (and the company's) position as I understand yours.

These changes may make Tanki more commercially stable.  We players have little insight into Tanki's bottom line, but as for making the game more enjoyable, I think thousands of forum pages speak for themselves.  The game is much LESS enjoyable after all these toxic changes.

 

You infer that there is more to come that will transform Tanki into something much better.  I'm pretty sure MatchMaking was their big Hurrah, and it fizzled badly...it is terrible and took Tanki from a fun strategic game to a reactionary child's game.  Maybe that is good for the bottom line since kids might spend more on the Neo-Tanki than the old school strategy players did.  But, it crucified the game itself.  I won't go into the particulars either since no one wants a book of whines, but almost all the features that made Tanki a great game are GONE....sacrificed for MatchMaking and Tanki's bottom line.  

 

Like several posters including myself have pointed out, the old game we loved is gone forever and will NEVER be brought back.  Neo-Tanki is all that is left.  We need to enjoy it as best we can since there is nothing else.  As far as the bigger picture and benefiting the shrinking community go, AP may be making more money and thereby will stay in business...the shadow of Tanki we now play will continue to be available to play...that is pretty much the only benefit. 

Edited March 8, 2019 by ByeByeBye

[RBPenguin 12]

Two items;

1)  I am getting really agitated when in a battle and I drop a gold box when that is the last thing I want to do at that time.  I am attempting to drop a mine.  This should not be happening as a fat finger or accidental press of the 6 button because I have reassigned that control yo the 9 button.  It appears that after a server restart, the default settings are reestablished, thus gold is back to the 6 button.  It is ridiculous to have a settings screen if it does not have memory and that I need to reset my settings after every server restart.

 

2)  Tanki needs to find a better way to start the MM battles.  The games are set to 7 minutes, often when I join into a new battle 40 - 60 seconds have already passed and I often will have already been killed 1 or more times.  My screen shows that I have gone from the waiting queue to the loading screen, and then into the battle with deaths on my account.  Maybe Tanki needs to wait to start the battle until it confirms all tankers are loaded and ready.  THIS MAKES IT REALLY HARD TO COMPLETE THE "FINISH IN TOP 3" MISSIONS WHEN I AM GIVING A 1 MINUTE HEADSTART TO THE OTHER TANKERS!

 

Please fix this and make the MM system fair to all that play the in the current battle.

[jjg_the_dark 455]

Two items;

1)  I am getting really agitated when in a battle and I drop a gold box when that is the last thing I want to do at that time.  I am attempting to drop a mine.  This should not be happening as a fat finger or accidental press of the 6 button because I have reassigned that control yo the 9 button.  It appears that after a server restart, the default settings are reestablished, thus gold is back to the 6 button.  It is ridiculous to have a settings screen if it does not have memory and that I need to reset my settings after every server restart.

 

2)  Tanki needs to find a better way to start the MM battles.  The games are set to 7 minutes, often when I join into a new battle 40 - 60 seconds have already passed and I often will have already been killed 1 or more times.  My screen shows that I have gone from the waiting queue to the loading screen, and then into the battle with deaths on my account.  Maybe Tanki needs to wait to start the battle until it confirms all tankers are loaded and ready.  THIS MAKES IT REALLY HARD TO COMPLETE THE "FINISH IN TOP 3" MISSIONS WHEN I AM GIVING A 1 MINUTE HEADSTART TO THE OTHER TANKERS!

 

Please fix this and make the MM system fair to all that play the in the current battle.

There is no point of complaining. Nobody in Tanki takes us seriously. They do not even read the comments.  I have noticed the same thing with the control buttons not staying after restart.  But if that was the only problem, I would be be very happy! As far as your second suggestion, it will never happen. The designers cannot think and Tanki programmers do not know how to program such a complex requirement.

 

Sorry but you are barking up the wrong tree.

[TheCongoSpider 8,942]

Two items;

1)  I am getting really agitated when in a battle and I drop a gold box when that is the last thing I want to do at that time.  I am attempting to drop a mine.  This should not be happening as a fat finger or accidental press of the 6 button because I have reassigned that control yo the 9 button.  It appears that after a server restart, the default settings are reestablished, thus gold is back to the 6 button.  It is ridiculous to have a settings screen if it does not have memory and that I need to reset my settings after every server restart.

 

2)  Tanki needs to find a better way to start the MM battles.  The games are set to 7 minutes, often when I join into a new battle 40 - 60 seconds have already passed and I often will have already been killed 1 or more times.  My screen shows that I have gone from the waiting queue to the loading screen, and then into the battle with deaths on my account.  Maybe Tanki needs to wait to start the battle until it confirms all tankers are loaded and ready.  THIS MAKES IT REALLY HARD TO COMPLETE THE "FINISH IN TOP 3" MISSIONS WHEN I AM GIVING A 1 MINUTE HEADSTART TO THE OTHER TANKERS!

 

Please fix this and make the MM system fair to all that play the in the current battle.

This hasn't happened to me. If you don't want to accidentally use a gold box, I suggest disabling any key to drop it. This is how mine looks.

 

[LiquidGold 1,370]

Complaint about weekly missions for containers

 

Take one of the top 3 places in the winning team in 15 battles. This is  NOT a personal mission this is a team mission, if you have a bad team, no matter how  great you play and loose you do not achieve your mission. When 40-50% of battles still have cheaters in and many who go absent for 7 minutes but finish the battles this mission is punishment .

 

You have already (it feels like) increased death match missions which i can not stand to play ever, and regularly have to buy to swap out of: but this I can not swap out and would do every time I hate it it sucks the fun out of playing and I'm sure it does for other people to

 

 

Being made to rely on other players to complete a mission is just not fair, and i will vote with my feet

 

You need to remove this mission

 

Thanks LG 

 

 

EDIT and to make the point even more today you gave me these as dailys too

 

3 missions I HATE, a game is supposed to be fun why would you force a player to play game modes they dont like and give missions they dont want to do this is how to drive players away congrats

Edited March 15, 2019 by LiquidGold

[wolverine848 13,097]

This hasn't happened to me. If you don't want to accidentally use a gold box, I suggest disabling any key to drop it. This is how mine looks.

 

It happens to me all the time.

I use same browser and re-map the drop-gold from 6 to 0.

 

Next day I try to hit 5 - accidentally hit 6 and low-and-behold... WOLVERINE848 HAS DROPPED A GOLD BOX.

 

UGGHHH.

[Moraine 5,877]

There is no point of complaining. Nobody in Tanki takes us seriously. They do not even read the comments. 

I beg to differ - all the comments in all topics on the forum (as well as on the chat and social media) are read and documented by EN community helpers, then forwarded to CM and developers. We even listed all the issues we reported so far, as written here. Please do not make assumptions and false accusations. 

 

All we're asking is to post suggestions and discussions about specific features and mechanics of the game in already existing topics in other sections of the forum and to leave this one for urgent, CM-level complaints. Thank you.  

[lssimo 1,559]

I beg to differ - all the comments in all topics on the forum (as well as on the chat and social media) are read and documented by EN community helpers, then forwarded to CM and developers. We even listed all the issues we reported so far, as written here. Please do not make assumptions and false accusations.

 

All we're asking is to post suggestions and discussions about specific features and mechanics of the game in already existing topics in other sections of the forum and to leave this one for urgent, CM-level complaints. Thank you.

What is CM-level complain? Give us examples, but remember that there's a topic for technical issues.

 

Yesterday 28k players at peak time, today 27k. That's at least 10k less players. I wish we could hear the complaints from all those players abandoning Tanki. Silencing complains is like putting the dirt under the rug.

[jjg_the_dark 455]

I beg to differ - all the comments in all topics on the forum (as well as on the chat and social media) are read and documented by EN community helpers, then forwarded to CM and developers. We even listed all the issues we reported so far, as written here. Please do not make assumptions and false accusations. 

 

All we're asking is to post suggestions and discussions about specific features and mechanics of the game in already existing topics in other sections of the forum and to leave this one for urgent, CM-level complaints. Thank you.  

Since we get no feedback on our complaints, we are left only with assumptions.  Posting a list on the forum does not mean that anyone in Tanki, with the power to do something about it, has read it.  There are no status updates, there no corrections to the easy fixes, like increasing the time of the battle since we know it does not work. Explain to me why I wait almost 2 min to get dumped in to a battle that ends 20 sec later? How am I going to complete a mission "get 10 CP points" when I get dumped into a map that has only 3 CP points in 20 secs?  That's only a tiny example.

So, beg to differ as much as you want, but judging by the fact that a lot of players complain about the same things over and over and nothing is getting done, it shows that the complaints are ignored.  

Actions speak louder than any list you can post.  so far the action on the complaints is missing, therefore, they are either ignored or not read by the people who matter.

[Moraine 5,877]

What is CM-level complain? Give us examples, but remember that there's a topic for technical issues.

It's explained in the first post of the topic: "complaints and reviews regarding latest updates"... "an update or recent change to the game you want to complain about". 

 

Since we get no feedback on our complaints, we are left only with assumptions.  Posting a list on the forum does not mean that anyone in Tanki, with the power to do something about it, has read it.  There are no status updates, there no corrections to the easy fixes, like increasing the time of the battle since we know it does not work. Explain to me why I wait almost 2 min to get dumped in to a battle that ends 20 sec later? How am I going to complete a mission "get 10 CP points" when I get dumped into a map that has only 3 CP points in 20 secs?  That's only a tiny example.

So, beg to differ as much as you want, but judging by the fact that a lot of players complain about the same things over and over and nothing is getting done, it shows that the complaints are ignored.  

Actions speak louder than any list you can post.  so far the action on the complaints is missing, therefore, they are either ignored or not read by the people who matter.

Ours is to collect feedback and forward it to devs. It's up to them to decide what to do with that feedback. We are not project managers and we cannot know what are their plans and which actions will have priority. Whenever CMs get something to share with players, they do. When developers want to share something with players, they also do that. So I'd advise you to follow the news and check V-logs regularly. In the meantime, if you're displeased with missions, focus on other features of the game. If MM is bothering you, play PRO battles. There is an option for everything :) And remember, this is just a game, no reason to get upset over it. 

[jjg_the_dark 455]

It's explained in the first post of the topic: "complaints and reviews regarding latest updates"... "an update or recent change to the game you want to complain about". 

 

Ours is to collect feedback and forward it to devs. It's up to them to decide what to do with that feedback. We are not project managers and we cannot know what are their plans and which actions will have priority. Whenever CMs get something to share with players, they do. When developers want to share something with players, they also do that. So I'd advise you to follow the news and check V-logs regularly. In the meantime, if you're displeased with missions, focus on other features of the game. If MM is bothering you, play PRO battles. There is an option for everything :) And remember, this is just a game, no reason to get upset over it. 

Again, since you are not in a position to give us feedback then you should concentrate of doing what you doing: collect the info and pass it along. You obviously have nothing to contribute to the resolution of the complaints so just collect the info and pass it along. Like I said before, the complaints are not answered and whether it is the developers, Putin or Trump that make the stupid decisions that so far have created this mess, I really do not care.  However, you are in no position to offer me any advice as to what I will or will not do.  Yes, there is a big reason to be upset about many things regarding Tanki. We, the players, invest time and real money in this game and it is that money that pays the salaries of the so called "developers" perhaps yourself to. However, when I purchase something, I expect it to work the same way today, tomorrow and until it dies.  I do not expect to have to pay again for features that were already there and then taken away only to show up again as an "alteration".  It is not a game really, it is business, something that it is very obvious that you have no idea about. I, as a player, invest time and money for my entertainment. 

It is not the missions I am displeased. Actually, I couldn't give a rat's ass about the missions.   What I am displeased is the fact that I am a paying customer, I have a complaint and it is not addressed. Is that so difficult to understand?

So, spare me the lecture and at least respect my time that I spend voicing my complaint.

[decoy2 0]

Well I guess this is going to get posted here since I can't find anywhere it needs to go. Your so called mediators need to get there facts straight. Banning people because they say something to or about people that flood the blogs with garbage like hitler killed jews and so on is OK but if you say something you get banned.   

 

I have invested years and lots of money. The first time I say anything I don't even get a warning. Banned for 24 hours. Not under this account. You people think it's OK to let others talk this way? Ban people that say anything back? 

 

What is your Job? Why are you there? 

 

ScoobyDew2 can flood the blog make people mad. Disrupt the whole blog and nothing. You say anything without profanity against them and instant ban.

 

What is your real job? Is this regressing back to the 40's and 50's. What next the KGB knocking at my door?  

 

This is no different than Matchmaking. We talk you don't listen and make up your own rules. 

Edited March 14, 2019 by Moraine
Kindy do not post or discuss bannable offences!

[Moraine 5,877]

 

Well I guess this is going to get posted here since I can't find anywhere it needs to go.

It was clearly explained in the first post of the topic where it needs to go:

 

 

 

Kindly refrain from posting any criticism of moderators' actions, as those should be sent to their respective administrator's forum PM.

 

 

 

Again, since you are not in a position to give us feedback then you should concentrate of doing what you doing: collect the info and pass it along. You obviously have nothing to contribute to the resolution of the complaints so just collect the info and pass it along. Like I said before, the complaints are not answered and whether it is the developers, Putin or Trump that make the stupid decisions that so far have created this mess, I really do not care. However, you are in no position to offer me any advice as to what I will or will not do. Yes, there is a big reason to be upset about many things regarding Tanki. We, the players, invest time and real money in this game and it is that money that pays the salaries of the so called "developers" perhaps yourself to. However, when I purchase something, I expect it to work the same way today, tomorrow and until it dies. I do not expect to have to pay again for features that were already there and then taken away only to show up again as an "alteration". It is not a game really, it is business, something that it is very obvious that you have no idea about. I, as a player, invest time and money for my entertainment.

It is not the missions I am displeased. Actually, I couldn't give a rat's ass about the missions. What I am displeased is the fact that I am a paying customer, I have a complaint and it is not addressed. Is that so difficult to understand?

So, spare me the lecture and at least respect my time that I spend voicing my complaint.

I'm not trying to give you the lecture, I'm merely explaining my point of view and trying to focus on finer things. And just as a reminder, developers are entitled to make any changes to the game without any prior warning or notification, please read EULA.

[jjg_the_dark 455]

It was clearly explained in the first post of the topic where it needs to go:

 

I'm not trying to give you the lecture, I'm merely explaining my point of view and trying to focus on finer things. And just as a reminder, developers are entitled to make any changes to the game without any prior warning or notification, please read EULA.

If I ask for your point of view, then you can give it. Until then, you should do what you are assigned to do: read the complaints and report them and nothing else. And I understand that the "developers are entitled to make any changes to the game without any prior warning or notification" and they should make changes to make the game better. However, when I pay for something and then they change it, I would expect some form of feedback when the changes have a negative effect in the game that we invested time and money. At least they could respect that regardless of any EULA. After all, as I said before, if we do not pay, they do not get paid. Simple as that, but then again this seems too complicated for you and the developers to understand.

[Moraine 5,877]

And it seems like you have the wrong idea that by being a customer, you got to decide how the game should be developed and who is supposed to do what around here. Doesn't work that way - if you buy a yearly subscription to a gym, it's not up to you if the owner decides to change its paint colour, change the layout by moving the equipment around, remove some machines or - gasp - put a completely new music playlist with hits from 70s! Or if you go to the restaurant - it's their decision if they want to change the menu from French to Italian; and you don't get to come to waiters or chef and tell them how to prepare and serve the dishes. You are a customer and you'll be taken care of with politeness and utmost care. If you like the service, great, if not - oh well. There are other gyms and restaurants ;)

[Guest]

And it seems like you have the wrong idea that by being a customer, you got to decide how the game should be developed and who is supposed to do what around here. Doesn't work that way - if you buy a yearly subscription to a gym, it's not up to you if the owner decides to change its paint colour, change the layout by moving the equipment around, remove some machines or - gasp - put a completely new music playlist with hits from 70s! Or if you go to the restaurant - it's their decision if they want to change the menu from French to Italian; and you don't get to come to waiters or chef and tell them how to prepare and serve the dishes. You are a customer and you'll be taken care of with politeness and utmost care. If you like the service, great, if not - oh well. There are other gyms and restaurants  ;)

Though at least a Restaurant or a Gym would consider customer feedback, whereas Tanki clearly do not.