Complaint Book

[Joeguy 941]

Migration from Latin servers to EN servers is not working.  I can log into my Brazilian account and get the migration transfer screen.  When I click transfer it takes me to the normal HTML5 login.  When I try to log in, it won't accept me, but I can still log into my Brazilian account.  My user name is unused on the EN servers.

[Joeguy 941]

1 hour ago, Adriel.RB said:

Send a mail to help@tankionline.com, some players have the same issue as some has their accounts blocked after the migration

Tanki just can't ever seem to get anything right the first time....or several times after that...if ever.

[erppi 91]

On 4/11/2020 at 4:20 PM, ghost-guns said:

Vulcan's too strong.

Hornet's too strong.

Matchmaking is not balanced.

Maps are boring.

Game's dead...

Vulcan isnt op. It is good strong turret, but not op considering that it is the only weapon which desprectily tries to kill its owner all the time. Also it has so many disadvantages, that i would say that it is pretty well balanced.

[wolverine848 13,097]

35 minutes ago, erppi said:

Vulcan isnt op. It is good strong turret, but not op considering that it is the only weapon which desprectily tries to kill its owner all the time. Also it has so many disadvantages, that i would say that it is pretty well balanced.

Maybe it can use a small damage nerf.  Otherwise it seems fairly balanced.

[Bydo 20,120]

this is the worse patch notes ever.. seeing its bad enough having the freeze is way to OP now , and yet you reduce in other areas and not Freeze. my protection which was reduced after i fully upgraded it wont even help protect me on what it was before this change over. you minus well just scrap all protection cause it does nothing..

please remove drones there now killing the games. most games are now one sided with all players on one team using them. you don't stand a chance of even killing sometimes.. its now going down hill games only lasting 5 minutes and even less in some battles...

 

Edited April 23, 2020 by Bydo

[Joeguy 941]

I've been trying for more than a week to contact Customer Service at help@tankionline.com  and get absolutely nothing other than an auto-responder that says they will get back to me within 24 hours.  I would like to migrate my Latin account to EN servers but Customer Service or the help desk is not answering.

[The_Pakistani 16,768]

1 hour ago, Joeguy said:

I've been trying for more than a week to contact Customer Service at help@tankionline.com  and get absolutely nothing other than an auto-responder that says they will get back to me within 24 hours.  I would like to migrate my Latin account to EN servers but Customer Service or the help desk is not answering.

Stuff might be on holidays due to lock down.

[fghjkl54 1,517]

The HTML5 update is bad each time i get this problem (look at the picture)

Fix this problem before may 1st or make lockdown event longer

Last time it was «Soft shadows» remove and now  ''Triple buffering is now controlled by the player’s browser. Unnecessary framebuffer switches are no longer loaded while rendering, so graphics productivity was increased.''

Edited April 24, 2020 by fghjkl54

[Bydo 20,120]

system is taking way to long to load accounts and battles. its stuck on loading.

[bigscott 4]

I began playing Tanki in 2013 i even played TX from the beginning till the end not once have i ever gotten a chat ban or any other type of ban up until now i cared about the game now i don't give a Rats i spent over 12 k usd on this game  but after updates in the last 2 years ive spent little to nothing the makers of this game have gotten nothing but greedy it used to be a non buyer had the same chance of getting what a buyer could get but now only a buyer can get anything decent it used to be any player could buy supplies or full kits out of the garage but now only a buyer can buy out of the shop this game an any other you put out will only fail when i began playing you had over 80k players on most days an we the player had difficulty getting on a server now days no trouble with only max 14k players get a clue your lost in your ways

[Joeguy 941]

On 4/24/2020 at 1:08 PM, The_Pakistani said:

Stuff might be on holidays due to lock down.

Can a moderator check to see if there is anyone in Customer Service?  Might they be working from home?  I've sent them a dozen emails or more and get absolutely nothing from them other than the annoying erroneous auto-responder.  It's getting close to two weeks with no response.

I have no way to contact them, but people working with Tanki should have some method of more direct contact with them.  So please, moderator, can you light a fire under the help folk...or at the least find out if they are still working?

 

helpdesk assigned ticket number – 3721922

Migration from Latin servers to EN servers is not working.  I can log into my Brazilian account and get the migration transfer screen.  When I click transfer it takes me to the normal HTML5 login.  When I try to log in, it won't accept me, but I can still log into my Brazilian account.  My user name is unused on the EN servers.

 

Edited April 25, 2020 by Joeguy

[jimboe2 35]

Quit taking my batteries when I re-spawn. Why just because I have health drone. You rip off!

[TheCongoSpider 8,942]

9 minutes ago, jimboe2 said:

Quit taking my batteries when I re-spawn. Why just because I have health drone. You rip off!

This is the same with all drones. 

[sharifsahaf 656]

The alteration update (moving them to containers)will kill diversity ,balance and fun of the game resulting in most people rage -quitting it.pls dont move forward with that update .it is an absurd idea and in no way will it fix the imbalance in the game and rather will increase it

[The_Pakistani 16,768]

You added a option/feature secretly where OD don't reset after refreshing or re-joining battle and removed it secretly  as well?

[sensei_tanker 3,098]

The alteration update will be a mess and even more unpopular than the paint-module separation update from 5 years ago. Right now, very few people have fire protection module so firebird (especially w/ compact tanks) has become OP. Given the devs have made it clear that these modules will only be available in containers, and the rarity of a module should be extremely low, this game has become more P2W. The regular player can no longer protect themselves against the overpowering firebird burns. Firebird protection modules have been devalued because most of firebird's damage comes from the burn (and I think most people bought it in order to counter the burn). So, now we have a real imbalance where a buyer is able to have something that a regular player cannot. It's honestly stupid how TO is trying to imitate the doomed TX in every way possible. TX was a fail (for many reasons, this is just one) due to the weird item progression that was completely determined on your luck from containers. Of course, buying was the solution to make sure you got what you needed. Normal players will be held at a huge disadvantage over buyers who will definitely have modules. Think of it this way, if I played compact tanks firebird, I would be easily destroy anyone who doesn't have the alt. However, buyers who have the alts are completely immune to me. I think this module update overcomplicates everything and will completely upset the balance of the game. Rescind it now. 

[Ninja 10,468]

On 4/25/2020 at 3:27 PM, Joeguy said:

 

Just to check have you received a response yet?

[Joeguy 941]

9 hours ago, Ninja said:

Just to check have you received a response yet?

nope...absolutely squat.  I email everyday and only get the auto-responder saying they will get back to me within 24 hours.  Maybe it's a typo and they mean 24 weeks

[Ninja 10,468]

1 hour ago, Joeguy said:

nope...absolutely squat.  I email everyday and only get the auto-responder saying they will get back to me within 24 hours.  Maybe it's a typo and they mean 24 weeks

Its quite possible that every time you email your position in the que gets reset, how long did you wait in the first instance before sending another email? 

One everyday isn't going to help. 

Additionally double check your spam folder. 

[Joeguy 941]

27 minutes ago, Ninja said:

Its quite possible that every time you email your position in the que gets reset, how long did you wait in the first instance before sending another email? 

One everyday isn't going to help. 

Additionally double check your spam folder. 

I sent one email and waited a week when I originally tried to contact them...now I email everyday.  My spam folder is empty.   They are either not there or not bothering to respond.  I've asked them to just send a non-automated response of any kind to let me know that they have at least seen my problem, but nothing for a couple of weeks so far.  I doubt I am the only one having a problem with migration from Latin to EN servers.

 

What I'd really appreciate is someone connected more closely to Tanki than I am, checking to see if help@tankionline.com is actually up and running or it on hiatus with the covid19 lockdown?

 

From their auto responder:  ticket number – 3721922

 

 

Edited April 27, 2020 by Joeguy

[Joeguy 941]

13 hours ago, Ninja said:

Spoiler

Its quite possible that every time you email your position in the que gets reset, how long did you wait in the first instance before sending another email? 

One everyday isn't going to help. 

Additionally double check your spam folder. 

 

I tried inputting my account name in the migration screen again for the umteenth time.  This time it worked!  So my Latin account is transferred and I don't need help@Tanki anymore, which is a very good thing since they are totally UN-helpful...in fact they are still 100% unresponsive. 

They may have known that there was some sort of problem with the migration screen, but they could have made some sort of manual response as a courtesy.  They have an auto-responder, why not take the time to add wording like "If your inquiry is concerning the problems with migration to EN servers, please be patient.  We are working on the problem."  Instead they just let customers hang for weeks with nothing.  Very poor inconsiderate customer service.

Thank you Ninja for trying to help me and taking an interest in my situation.

 

Edited April 28, 2020 by Joeguy

[The_Pakistani 16,768]

So dead match making... kinda junk in my team all time. So boring. No fun to play. left all battles in last hour in middle.

Hornets so annoying they hide in hole when u attack n than attack on back with over drives. And my team sleeping like they don't give a damn who is wining. #pay2win

Edited April 28, 2020 by The_Pakistani

[The_Pakistani 16,768]

@Ninja what else I can expect from you n your team. 

Edited April 28, 2020 by The_Pakistani

[Devoid 2,601]

On 4/26/2020 at 7:42 PM, sensei_tanker said:

 

Topic merged.

Unless you have a specific idea to help fix this problem, please only post your opinions in this topic (Complaint Book), as it is more fitting. If you have a direct solution to this problem (besides just simply "Don't come out with this update"), feel free to make a topic in the Ideas and Suggestions section that outlines your idea clearly, and the Forum Moderators team will take a look at it. Thanks!

[sensei_tanker 3,098]

4 hours ago, At_Shin said:

I have mentioned this in the topic ' What would make Html5 awesome for you' that my tank self destructs by itself nearly every time i join a battle in that version of tanki...

even if that is okay... what is really frustrating is that often my turret is not able to deal any damage to enemies nor deal self damage to my own tank...

i tried playing in flash because of this and thankfully this problem is not as persistent as in the html5 version. Please fix it. It is very frustrating to leave many battles because you cannot deal damage...and auto-self destruction is bad for lessening of my battle points..( also my k/d ratio).. 

I second this. I am also experiencing such a problem. Also, there's only a 50% chance I make it into a battle. Half of the time, while I'm loading in to the battle, it just says there was some disconnection error and I get kicked out, having to login again into my account. My wifi and computer are fine. Surely, this must be on the dev's behalf.