Complaint Book

[cosmic666 1,055]

On 8/4/2020 at 4:27 PM, ghost-guns said:

I'm quitting the game and have asked the team to delete my account.

This is not enjoyable anymore and it hasn't been for a long time.

I should have quit the game in 2015/16 when most people left. Since then the game has got constantly worse. I am deleting my account as I believe the game has no future and will not change for the better. I don't want to waste another minute of my time on it.

I regret spending so much time saving for and microupgrading my equipment, when overdrives now destroy my tank with ease.

The community is mostly unfriendly and buyers run the show, often taunting players in battle.

There is no balance what-so-ever.

The p2w nature of the game is also a turn off (I have never spent money). Since a lot of children play this game, I think loot boxes are morally wrong as it is esentially gambling...

Notice whats his face reacted with THANKS. What a complete arse you are.

[FogOfWar_XXX 793]

5 hours ago, Sacrifice said:

I am not a developer who has the ability to fix such things. I can't do that. I am just a moderator who keeps the problems/bugs/feedback in relevant topics. My job is to convey your said issues to developers in the form of reports. Your problem will not be added to a report until and unless it is posted in complaint book. We don't have alll the time in the world to go to every single section of the forum to extract feedback for the report. That is why we merge your complaints to topics where we will definitely look at and refer to for the reports. 

I understand your frustration. I really do. I myself like playing with shaft and recently it has had been one of my favourite turrets. But there is little I can do. Hence, I advise you to please be patient. Raging out is not going to help. 

I get that, but now my petition is lost in a sea of other complaints, and the Vote Poll is gone.  The poll itself was a great way to publicly press the issue to the developers.  If enough people publicly say we won't play because we shaft mostly, and shaft is broken, the number is not conjecture, its real, tangible, and like all voting, not everyone votes, thus one vote usually represents a percentage of the active population (dunno who does their marketing stats and no one has ever proffered a number as to what percentage of players use the forum and what the corollary of opinion is between active voters and all players).

How can we have a poll for this then that can be used to outright display to the opinions of the voting players?

[Sacrifice 2,278]

17 minutes ago, FogOfWar_XXX said:

I get that, but now my petition is lost in a sea of other complaints, and the Vote Poll is gone.  The poll itself was a great way to publicly press the issue to the developers.  If enough people publicly say we won't play because we shaft mostly, and shaft is broken, the number is not conjecture, its real, tangible, and like all voting, not everyone votes, thus one vote usually represents a percentage of the active population (dunno who does their marketing stats and no one has ever proffered a number as to what percentage of players use the forum and what the corollary of opinion is between active voters and all players).

How can we have a poll for this then that can be used to outright display to the opinions of the voting players?

Polls are a very unaccurate way to measure stats for somthing. Its what the higher management thinks. That is because let us say that a poll is made: Do you like HTML5? 

The reasons why its not an accurate representarion of anything:

- Only a minority of players (whether in favour of html or flash) are active on the forum. Let us say 15 players participate in a poll. 

- From that minority only a small percent will give a valid opinion: assume it to be total 10 players in favor of html and 5 in favor of flash. 

- Does this mean that HTML is better than flash since it has more voters? Well, the poll says yes, but you who hates HTML version would disagree, right? Why would you disagree? Simply because you will say that HTML has many errors and the poll wasn't fair. 

Now, that is the exact thing that happens with such polls, only that 10 votes are for flash and 5 votes are for HTML. It is unaccurate because those who like HTML version are happy and satisfied and have nothing to complain about and wont bother coming online to forum to defend something. 

While flash players don't like HTML version and they would actively remain on a topic to prove their point as they have something they are not satisfied about. 

In short, since the poll is not being answered by 'everyone', it will not be a valid depiction.

If 100 people voting and out of those 100 people, 50 have not played HTML5 more than 3 weeks, then the results will obbiously be in favour of flash. Unless we have a significant number of players who have tried both versions for a considerable time who are ready to five a valid opinion, it will not be accurate. I have seen dozens of people complaining HTML is bad based upon one times experience. 

[FogOfWar_XXX 793]

10 minutes ago, Sacrifice said:

Polls are a very unaccurate way to measure stats for somthing. Its what the higher management thinks. That is because let us say that a poll is made: Do you like HTML5? 

The reasons why its not an accurate representarion of anything:

- Only a minority of players (whether in favour of html or flash) are active on the forum. Let us say 15 players participate in a poll. 

- From that minority only a small percent will give a valid opinion: assume it to be total 10 players in favor of html and 5 in favor of flash. 

- Does this mean that HTML is better than flash since it has more voters? Well, the poll says yes, but you who hates HTML version would disagree, right? Why would you disagree? Simply because you will say that HTML has many errors and the poll wasn't fair. 

Now, that is the exact thing that happens with such polls, only that 10 votes are for flash and 5 votes are for HTML. It is unaccurate because those who like HTML version are happy and satisfied and have nothing to complain about and wont bother coming online to forum to defend something. 

While flash players don't like HTML version and they would actively remain on a topic to prove their point as they have something they are not satisfied about. 

In short, since the poll is not being answered by 'everyone', it will not be a valid depiction.

If 100 people voting and out of those 100 people, 50 have not played HTML5 more than 3 weeks, then the results will obbiously be in favour of flash. Unless we have a significant number of players who have tried both versions for a considerable time who are ready to five a valid opinion, it will not be accurate. I have seen dozens of people complaining HTML is bad based upon one times experience. 

But I was focusing on a segment of very vocal and active posters, Shaft players.  Lets Discuss Shaft is the most involved, and most voluminous thread of all the turret "let's Discuss..." by an order of magnitude.  I want Shaft players to weigh in.  I mean, you said what I did, the polls are stat that can't be taken at face value, but as with all statistics, there must be a value associated that tanki can derive with clever marketing and research.  I'm not sitting there going "I'm right", I'm trying to get shaft players to weigh in so a numeric value, no matter how much derivation you want to attribute it, is there, just to see what the poll says about active posters.

But, alright, cie la vie, I tried, you gotta do what you gotta do.

 

Oh, and to be certain, while I don't like the HTML5 format and layout, again, this isn't about the aesthetic, it's about basic game play, period.  No one cares if I like the presentation layers, but all shaft players care if the application layer doesn't work.

Edited August 17, 2020 by FogOfWar_XXX
postscripted entry

[Sacrifice 2,278]

9 minutes ago, FogOfWar_XXX said:

But I was focusing on a segment of very vocal and active posters, Shaft players.  Lets Discuss Shaft is the most involved, and most voluminous thread of all the turret "let's Discuss..." by an order of magnitude.  I want Shaft players to weigh in.  I mean, you said what I did, the polls are stat that can't be taken at face value, but as with all statistics, there must be a value associated that tanki can derive with clever marketing and research.  I'm not sitting there going "I'm right", I'm trying to get shaft players to weigh in so a numeric value, no matter how much derivation you want to attribute it, is there, just to see what the poll says about active posters.

But, alright, cie la vie, I tried, you gotta do what you gotta do.

 

Oh, and to be certain, while I don't like the HTML5 format and layout, again, this isn't about the aesthetic, it's about basic game play, period.  No one cares if I like the presentation layers, but all shaft players care if the application layer doesn't work.

One player complains about something = we add it to our report once. 

A hundred players complain about something = we add it to our report once. 

A thousand players complain about something = we add it to our report once. 

Regardless of numbers, we convey feedback to the developers. I can understand your frustration about shaft. I was learning to play better with shaft and exploring its offensive strategies, but now, my laptop does not give a good fps with flash (dont ask why) and html has a bad camera. I am not criticising, I am just explaining how equally frustrated I am about it too. Please trust me with this, we have conveyed it to developers and we will keep doing it till either players stop complaining or the issue gets fixed. We are obliged to do so. 

[KamiGT 143]

10 hours ago, Aegis said:

I used Vulcan since the beginning when it was kind of underpower and no body was usng it, because I simply love it. 

That's good, not many people seem to use Vulcan because they actually love it anymore. Probably not at high ranks, anyway.

[Iamhereforfun 240]

9 hours ago, Sacrifice said:

Polls are a very unaccurate way to measure stats for somthing. Its what the higher management thinks. That is because let us say that a poll is made: Do you like HTML5? 

The reasons why its not an accurate representarion of anything:

- Only a minority of players (whether in favour of html or flash) are active on the forum. Let us say 15 players participate in a poll. 

- From that minority only a small percent will give a valid opinion: assume it to be total 10 players in favor of html and 5 in favor of flash. 

- Does this mean that HTML is better than flash since it has more voters? Well, the poll says yes, but you who hates HTML version would disagree, right? Why would you disagree? Simply because you will say that HTML has many errors and the poll wasn't fair. 

Now, that is the exact thing that happens with such polls, only that 10 votes are for flash and 5 votes are for HTML. It is unaccurate because those who like HTML version are happy and satisfied and have nothing to complain about and wont bother coming online to forum to defend something. 

While flash players don't like HTML version and they would actively remain on a topic to prove their point as they have something they are not satisfied about. 

In short, since the poll is not being answered by 'everyone', it will not be a valid depiction.

If 100 people voting and out of those 100 people, 50 have not played HTML5 more than 3 weeks, then the results will obbiously be in favour of flash. Unless we have a significant number of players who have tried both versions for a considerable time who are ready to five a valid opinion, it will not be accurate. I have seen dozens of people complaining HTML is bad based upon one times experience. 

I am sorry you have no idea what you are talking about polls! It all depends how you structure the question! You can ask 

1. Do you like Tanki HTML5?

    a. Yes

    b. No

   c.  Not Sure

2. If you Answered b. No above, why don't you like it?

   a. It sucks

   b. Too many errors

   c.  Hazel Rah is the poster Boy for Village Idddiot

   d Other (please specify)_________

Get it? If you want a poll to be valid you have to have a good representation of the population and not everyone and to decide the Confidence Level and your Margin of Error that it is acceptable to you. Let's not get in to the statistics of polls because I am sure it would go over the head of many here, especially Tanki management. Polls can be useful and it is one of the many tools management will use to make sound decisions or to just take the pulse of the player base.  However, it has been proven that Tanki management has no clue about managing a business and that's why Tanki has lost a significant number of players and will lose even more come the end of the year.  And if they think that polls are not useful then that's another reason to solidify my opinion that they have no clue what management is!

So, why do you need to have players who have played more than 3 weeks? I can tell you that I spotted the shortcomings of HTML the very first time I played it and that was a few months ago.  I played again this week and the same shortcomings still persist.  Playing every day in HTML5 it will not correct the issues with Shaft until the kids who write the code learn how to fix it and then actually fixing it!

So, refrain from making feeble attempts to defend a decision that Tanki management pulled out of their censored threw it at the wall and hoped that it would stick! 

Edited August 18, 2020 by Sacrifice
Please avoid using inappropriate language.

[Sacrifice 2,278]

32 minutes ago, Iamhereforfun said:

I am sorry you have no idea what you are talking about polls! It all depends how you structure the question! You can ask 

1. Do you like Tanki HTML5?

    a. Yes

    b. No

   c.  Not Sure

2. If you Answered b. No above, why don't you like it?

   a. It sucks

   b. Too many errors

   c.  Hazel Rah is the poster Boy for Village Idddiot

   d Other (please specify)_________

Get it? If you want a poll to be valid you have to have a good representation of the population and not everyone and to decide the Confidence Level and your Margin of Error that it is acceptable to you. Let's not get in to the statistics of polls because I am sure it would go over the head of many here, especially Tanki management. Polls can be useful and it is one of the many tools management will use to make sound decisions or to just take the pulse of the player base.  However, it has been proven that Tanki management has no clue about managing a business and that's why Tanki has lost a significant number of players and will lose even more come the end of the year.  And if they think that polls are not useful then that's another reason to solidify my opinion that they have no clue what management is!

So, why do you need to have players who have played more than 3 weeks? I can tell you that I spotted the shortcomings of HTML the very first time I played it and that was a few months ago.  I played again this week and the same shortcomings still persist.  Playing every day in HTML5 it will not correct the issues with Shaft until the kids who write the code learn how to fix it and then actually fixing it!

As far as I have seen, you appear to be the only one who is unable to understand stats. Fine. In other words, when the poll is only attended by people who havent played on HTML5 version properly* then obviously the poll would be in favour of flash. You cant make a poll between pizza and sushi and then take answers only from those people who have never even tried sushi. Even if you get higher votes for pizza, your results are bias by every definition. 

Okay, so you played with HTML5 once a month. That ain't enough. The reason why I hinted that you should play at least 3 weeks with HTML5 to decide whether or not it is good or bad is because someome who is used to flash for years would not settle for HTML5. Thats common sense. But you will need to give it some time. I know players who thought HTML5 isn't good but soon got used to it. 

Before you say stuff like 'defending decisions' do know that I am under no obligations to defend anyone. I can ignore your comments and actually do something productive. But I am here replying because I believe I have a point to defend. 

Side note, using inappropriate language is an extremely poor way of trying to make a point in a discussion. 

[Viking4s 10,791]

8 hours ago, Iamhereforfun said:

I am sorry you have no idea what you are talking about polls! It all depends how you structure the question! You can ask 

[...]

Get it? If you want a poll to be valid you have to have a good representation of the population and not everyone and to decide the Confidence Level and your Margin of Error that it is acceptable to you. Let's not get in to the statistics of polls because I am sure it would go over the head of many here, especially Tanki management. Polls can be useful and it is one of the many tools management will use to make sound decisions or to just take the pulse of the player base.  However, it has been proven that Tanki management has no clue about managing a business and that's why Tanki has lost a significant number of players and will lose even more come the end of the year.  And if they think that polls are not useful then that's another reason to solidify my opinion that they have no clue what management is!

So, why do you need to have players who have played more than 3 weeks? I can tell you that I spotted the shortcomings of HTML the very first time I played it and that was a few months ago.  I played again this week and the same shortcomings still persist.  Playing every day in HTML5 it will not correct the issues with Shaft until the kids who write the code learn how to fix it and then actually fixing it!

[...]

In general a poll is set up in a way so that is provide the relevant information for the developers to make a decision or other reason. If they need a pool they would set one up.

Tanki is 11 years old, it is a relatively a long period for a management team with "no clue about managing a business", don't you think? Every business is difficult to create and maintain, video game is a competitive environment, with many big players (Alternativa is not one of them).

Shaft is one turret out of 13, so it is a problem for less than 10% of the player base a best, not the highest priority, but eventually it will be fixed. I am with you (I would rather have them fix shaft than nerf Horent). 

[Iamhereforfun 240]

12 hours ago, Sacrifice said:

As far as I have seen, you appear to be the only one who is unable to understand stats. Fine. In other words, when the poll is only attended by people who havent played on HTML5 version properly* then obviously the poll would be in favour of flash. You cant make a poll between pizza and sushi and then take answers only from those people who have never even tried sushi. Even if you get higher votes for pizza, your results are bias by every definition. 

Okay, so you played with HTML5 once a month. That ain't enough. The reason why I hinted that you should play at least 3 weeks with HTML5 to decide whether or not it is good or bad is because someome who is used to flash for years would not settle for HTML5. Thats common sense. But you will need to give it some time. I know players who thought HTML5 isn't good but soon got used to it. 

Before you say stuff like 'defending decisions' do know that I am under no obligations to defend anyone. I can ignore your comments and actually do something productive. But I am here replying because I believe I have a point to defend. 

Side note, using inappropriate language is an extremely poor way of trying to make a point in a discussion. 

 

5 hours ago, Viking4s said:

In general a poll is set up in a way so that is provide the relevant information for the developers to make a decision or other reason. If they need a pool they would set one up.

Tanki is 11 years old, it is a relatively a long period for a management team with "no clue about managing a business", don't you think? Every business is difficult to create and maintain, video game is a competitive environment, with many big players (Alternativa is not one of them).

Shaft is one turret out of 13, so it is a problem for less than 10% of the player base a best, not the highest priority, but eventually it will be fixed. I am with you (I would rather have them fix shaft than nerf Horent). 

Considering that over the past 30 years that I have worked for organizations that have been in business over 50 years at minimum I think that 11 years is like the organization is still in its infancy. Just getting by and having to resort to dishonest methods to extort money from your customers , yes the management team does not have a clue about managing a business. The main reason that Alternativa is not one of the big players in the gaming industry is the fact that they do not listen to their players as opposed to the big players.  I gave you an example of the positions they have of Community managers with their primary task of finding out what the players want and passing the info for action.  Where are Tanki's community managers? Why so much turn over? Perhaps the fact that they tried to pass up the info and they got fed up getting slammed by the player community for nothing getting done has something to do with it?  Please, do us a favor and stop defending something that you cannot defend.  I am sorry but you thinking is flawed again as usual! What do you mean "Shaft is a problem for less than 10% of the player base a best"? First, 10% of 10,000 is 1,000 players which is a significant portion of the active player base.  Second, how did that ever pass Quality Control in testing? Didn't the "smart" developers test Shaft? How about management allowing software with major flaws (because Shaft is not the only issue with HTML5) allow it to go to production? Like I said clueless on all ends!

[BumpnThump 21]

Another day, another rubbish Tanki game. 1 team all 8 are L7 hulls, other team (6 at the most during the game - often less) all L6. Fix your MM system

[Joeguy 941]

The flash is dead pop-up notification is causing the game to lock intermittently, not often, but it is happening.  It also causes a problem with the pause timer.  If prevents the timer from starting a 2 minutes.  Many times when you do use the pause, it shows that you will get kicked in two or three seconds, so you must click pause twice to reset the time to two minutes.

This can be worked around, but why not just get rid of the damn obnoxious poorly coded (so typical for Tanki) Flash pop-up?  Your coders just can't ever get anything right in an initial release and something like this will just get left to keep causing problems.  Your idiotic retort will be, "Well, flash is going to have buggy problems as we concentrate on HTML"   But the fact is your obnoxious popup is what is causing the problem...it wasn't a problem before you added the pop-up.  It's you sabotaging your own game intentionally with the popup and unintentionally with poor codeing for the popup.

[ShooterMK7 9]

I keep on getting placed in battles with very high ranked people, including 1 star generals (my rank is third lieutenant). Now I normally don't have such big problems with it, but many of these people have GS over 9000, which is nothing compared to my puny 5005 GS. And don't even get me started on those WO3 players with 9999 GS. Can we please fix matchmaking?

 

Oh, and I'm a non buyer, spent nothing.

Edited August 21, 2020 by ShooterMK7

[Spy 14,687]

14 minutes ago, ShooterMK7 said:

 

Topic merged.

[alkyng 3,080]

1 hour ago, ShooterMK7 said:

I keep on getting placed in battles with very high ranked people, including 1 star generals (my rank is third lieutenant). Now I normally don't have such big problems with it, but many of these people have GS over 9000, which is nothing compared to my puny 5005 GS. And don't even get me started on those WO3 players with 9999 GS. Can we please fix matchmaking?

 

Oh, and I'm a non buyer, spent nothing.

before Tanki Mk system update, there was a M2 kits for buyers in low ranks, and a lot of buyers have paid it and they have upgrade it with micro to M3, while the most players couldn't even effort M1, except with great effort..  anyway after Mk update, Tanki give everyone as the same power in the previous update with a new Mk system. so the players who have M2+, they have been converted to Mk7 in the new update, then they upgrade it with micro to be Mk7+,

I'm sorry to see you with your Mk4 equipment to fight those players with Mk7+ _{^{or or Mk10 IMO}}

[wolverine848 13,097]

So after opening another 15 containers (probably a couple hundred since augments were added) I FINALLY get an augment.

But of course it's for a hull I don't have.  Mammoth-freeze resistance.   Not a chance I buy mammoth to equip an augment I can buy with crystals.

Just so stupid.

[TWICE 798]

6 hours ago, wolverine848 said:

 Not a chance I buy mammoth to equip an augment I can buy with crystals.

I got Hornet-Lightweight Construction in this account when Hunter is my main and only hull.  I also got Hunter-Cold Immunity in my alt when Titan is the main and only hull.

 

[Spy 14,687]

1 hour ago, Unleash said:

Can someone tell WHY there are SO TOXIC ANNOYING PLAYERS that are shooting you for no reason whatsoever?  just to make you leave or angry or to make you lost your mind in parkour mode when for example doing omp? CAN THIS GAME BE MORE TOXIC? someone was shooting me and  i ask why and he said: to see how pro u are, what does this even mean? im on very very very edge to quit this game because there literally isnt normal place in tanki anymore, i cant believe why is this game still alive.

If you want to do parkour, I advise you to create a private map and invite your friends. Most of the public parkour maps nowadays aren't really used for parkour anymore but for hanging around with friends.

[Viking4s 10,791]

On 8/18/2020 at 5:44 PM, Iamhereforfun said:

Considering that over the past 30 years that I have worked for organizations that have been in business over 50 years at minimum I think that 11 years is like the organization is still in its infancy. [...]

I disagree, in video games, company turnover is fast. Among the hundreds that started many company disappeared really quickly only the big ones remain.

Do you remember Attari? See this too. https://www.goliath.com/gaming/greatest-video-game-companies-that-no-longer-exist/
I am in a product developers in a company for 20 years and it has done business for 80+ years. I can tell you that many companies are created every year, only a few stay long, and many disappears within 5 years. 

The main problem with tanki its his size versus what they want to achieve, it's like a frog who wants to eat a cow, it takes time. I only defend what needs to be defend, especially unfair comments. When I agree with some comments I don't need to add anything. 

I can't relate for the customer / money relationships as I play for free  - they can milk whoever wants to be milked.

Edited August 22, 2020 by Viking4s

[wolverine848 13,097]

12 hours ago, TWICE said:

I got Hornet-Lightweight Construction in this account when Hunter is my main and only hull.  I also got Hunter-Cold Immunity in my alt when Titan is the main and only hull.

 

And... unless you play parkour what's the point?

[TWICE 798]

12 hours ago, wolverine848 said:

And... unless you play parkour what's the point?

I don't understand why Heavyweight Construction decreases hull acceleration while the Lightweight one doesn't affect this stat.

 

Lightweight Construction will be more useful if it is just opposite to its counterpart.

[Viking4s 10,791]

3 minutes ago, TWICE said:

I don't understand why Heavyweight Construction decreases hull acceleration while the Lightweight one doesn't affect this stat.

Lightweight Construction will be more useful if it is just opposite to its counterpart.

Lightweight Construction is a tool for Parkourist, it doesn't have much use for normal battle.

[BumpnThump 21]

Feedback

 - Game is broken.

Running a L Col (2 red star) Gauss and Hunter. Both maxed for level.
First up the hunter 'freeze' thing just does not work. Nice graphic, no effect. Using it + hoping it will stop someone is suicidal.
Played a Jug game. 1 team sat in middle and just slaughtered anything that moved.

So, when 1 team is virtually unkillable AND gameplay repeatedly drops you in the middle of 1x Jug + 3 Vulcans all in 'filre all game' mode 9x in a row AND there is no 'anti-spawn' kill help happening - well really, why would anyone have nice things to say about your game.

I could go on but you do not take any notice. This little rant has settled me enough to go play fortnite. 

 

[distroeryXXX 33]

Please do some good updates and start getting players back, It's my childhood game I've been playing this game since may 2010, I basically grew up with this game.
I want at least some good memories of it and don't want to seee it end so badly.

[GG_reg 1,521]

2 hours ago, distroeryXXX said:

Please do some good updates and start getting players back, It's my childhood game I've been playing this game since may 2010, I basically grew up with this game.
I want at least some good memories of it and don't want to seee it end so badly.

Topic merged.