Complaint Book

[lssimo 1,559]

To prevent people from complaining about the same thing over and over, perhaps it would be an idea to post complaints that have been reported by mods to devs on the opening post or the second one....Very easy to complain about something that you think is a fresh problem, but in fact is an old issue.

Make a complaint forum section and put Maf in charge, is that it?

 

 

 

Under Review

Decline

Fixed

To Be Fixed In 2020

Devs Don't Care

It Annoys Vikingas

 

 

[Viking4s 10,791]

Make a complaint forum section and put Maf in charge, is that it?

 

 

 

Under Review

Decline

Fixed

To Be Fixed In 2020

Devs Don't Care

 

 

It Annoys Vikingas

 

We do not want people to be frustrated, that is not good for their health  ^_^

[CooperO 7,956]

show me the post when I said it was all good ?? if things were ok for me then why for the past three weeks my post have been removed or topics closed . even thou others topics are not closed for months .. my complaints  are now going over head. seeing there not getting removed or blocked.

You know you can contact @Maf or me via PM if you disagree with some of the decisions made by the forum moderators (such as closing topics). This topic never has been and still isn't the place to complain about the work of moderators.

 

To prevent people from complaining about the same thing over and over, perhaps it would be an idea to post complaints that have been reported by mods to devs on the opening post or the second one....Very easy to complain about something that you think is a fresh problem, but in fact is an old issue.

I think this is a reasonable suggestion. We'll discuss within our team what's the best approach and then we can give it a go.

[lssimo 1,559]

You know you can contact @Maf or me via PM if you disagree with some of the decisions made by the forum moderators (such as closing topics). This topic never has been and still isn't the place to complain about the work of moderators.

 

I think this is a reasonable suggestion. We'll discuss within our team what's the best approach and then we can give it a go.

I think the information on who to contact for other issues or to complaint about a particular moderator should be on the first post.

 

And about the suggestion, I think it's a bad idea, posters will complain about everything from Duplet to lag and make the list huge, while the most important issues get buried, when devs already know and are okay with many of the issues because some of them are on purpose like Compact Tanks, Duplet, Kits in Shop earlier than in Garage, Magnum+mines and so on. You mods will just waste more of your time.

 

I think it's better to just leave things as they are and only delete post that are over the top. Don't get me wrong, it's a good suggestion, Issues and Complaints would go nice next to Ideas and Suggestions, but not in today's Tanki.

Edited January 9, 2019 by lssimo

[CooperO 7,956]

I think the information on who to contact for other issues or to complaint about a particular moderator should be on the first post.

It's already stated in the first post:

 

You may post any complaints about the game, but please refrain from posting any criticism of moderators' actions, as those should be sent to their respective administrator's forum PM.

 

Furthermore, it's in the game rules:

4.4. It is forbidden to publicly discuss the activities of Assistants of Administration in the Game’s Forums, Chats, official groups in social media. All complaints on the work of Assistants should be sent to an administrator of a respective assistants group;

 

Then there's this forum help file which states whom to contact in case of complaints about certain moderators: 

Contacting the Staff and Helpers

 

Lastly, there's of course the helper lists with information on whom to contact for what:

Lists of Helpers

---

As for how we'll manage the complaint book, we won't change the way it works now. But what we can do is be more informative about what has been reported already. It's nigh impossible to search through the whole topic to find out whether your complaint has been posted and/or reported before. 

[Bydo 20,127]

You know you can contact @Maf or me via PM if you disagree with some of the decisions made by the forum moderators (such as closing topics). This topic never has been and still isn't the place to complain about the work of moderators.

 

I have chatted with you on this topic so many times before . I even sent a pm to both you and Mr. Debono back in Nov ( middle) . will send you a pm more on this.

[CooperO 7,956]

I have chatted with you on this topic so many times before . I even sent a pm to both you and Mr. Debono back in Nov ( middle)

After which you deleted the PM and disabled your messenger, leaving no possibility for us to contact you or explain why your topic was closed. That doesn't give you the green light to complain about moderators' actions here.

[Retaliate 503]

So Is spamming a game chat allowed? A player spammed all game, A moderator came it seems but didn't do anything.. The dude ended up spamming till the end of the game.  :unsure: 

 

Edited January 10, 2019 by Retaliate

[Moraine 5,877]

So Is spamming a game chat allowed? A player spammed all game, A moderator came it seems but didn't do anything.. 

We told developers years ago that tweaking of antiflood system is needed but it obviously isn't high on their list of priorities. Also, Battle moderators deal with game violations, not flood. Easiest way is to block players who annoy you, that way you won't see them or their messages again. Or you can disable the chat completely before going into any battle. 

[Retaliate 503]

We told developers years ago that tweaking of antiflood system is needed but it obviously isn't high on their list of priorities. Also, Battle moderators deal with game violations, not flood. Easiest way is to block players who annoy you, that way you won't see them or their messages again. Or you can disable the chat completely before going into any battle. 

 

Meh, So basically "Yes you can flood a battle chat if you can get around the filter without getting in trouble, all players can do is is block or turn off chat"? 

Oh well, Thanks anyways. Maybe there should be a pop-up message before you vote someone saying do not report chat violations, There had to be at least 15% of the battle that reported the dude not only me.

[lssimo 1,559]

It feels like there are fewer and fewer players that are not from Russia. Could be because the Shop and the Group system in MM favors Russian players? About the shop we understand the reasons and about groups because better groups can be created by friends that play at the same hours. Battles are predictable and boring, and now even the forum is boring, it feels like there are more mods than posters. I'm not saying there's favoritism and I'm not saying there are more mods than posters by the way.

Edited January 10, 2019 by lssimo

[Moraine 5,877]

Maybe there should be a pop-up message before you vote someone saying do not report chat violations

It's been clear from the start that vote option should be used for game violations only, ie. hackers and mults, since Battle mods do not deal with chat offences (like chat mods do not deal with battles): https://help.tankionline.com/knowledge-bases/7/articles/24462-how-to-report-a-violator

[Wounded.Warrior 0]

Hi!

Where can I report a direct and discriminatory attack against another tanker?

Thanks!

(also dont tell me cedrics pm because he doesn't check it)

[Moraine 5,877]

Hi, please read this text, it has explanation how to handle violators: http://en.tankiforum.com/index.php?showtopic=357462

 

Also, please contact administrators via pm in case you need further assistance. 

[Water.Sky 136]

Hi!

(also dont tell me cedrics pm because he doesn't check it)

Just a hint: You can better reach Cedric via Discord.

[Retaliate 503]

It's been clear from the start that vote option should be used for game violations only, ie. hackers and mults, since Battle mods do not deal with chat offences (like chat mods do not deal with battles): https://help.tankionline.com/knowledge-bases/7/articles/24462-how-to-report-a-violator

Thanks  :)

[splitterpoint 10,986]

Please can you update your alteration descriptions in game that shows the wiki stats?

Don't steer newbies into the wrong alteration, it should be simple to fix and players wouldn't have to search around in the wiki; I think the majority of casual players in this game don't even know that the wiki excists. 

 

 

Stop lying please.. stop lying. 

[CooperO 7,956]

Please can you update your alteration descriptions in game that shows the wiki stats?

Don't steer newbies into the wrong alteration, it should be simple to fix and players wouldn't have to search around in the wiki; I think the majority of casual players in this game don't even know that the wiki excists. 

Stop lying please.. stop lying. 

We've forwarded this concern. It would indeed be more helpful and make more sense to have these stats visible in the garage too. I don't quite see where they're lying in this case though. 

[splitterpoint 10,986]

We've forwarded this concern. It would indeed be more helpful and make more sense to have these stats visible in the garage too. I don't quite see where they're lying in this case though.

 

Thanks, that's great to hear.

[TheCongoSpider 8,952]

 

 

Stop lying please.. stop lying. 

I also don't see where they're lying as well. If you're talking about the fact that it doesn't state that it increases the Energy consumed by the shot, then you're wrong; They aren't lying. If you are to increase the reload for Shaft's Arcade Shot, then obviously, the energy required for one shot would be increased.

It didn't need to be said within the description seeing saying "the reload time is increased" is more understandable than saying "the energy required for a shot is increased".

[Pyre 3,485]

I also don't see where they're lying as well. If you're talking about the fact that it doesn't state that it increases the Energy consumed by the shot, then you're wrong; They aren't lying. If you are to increase the reload for Shaft's Arcade Shot, then obviously, the energy required for one shot would be increased.

It didn't need to be said within the description seeing saying "the reload time is increased" is more understandable than saying "the energy required for a shot is increased".

Lying was an overstatement. He was really just suggesting that the devs show all the stats of the alteration, instead of a vague description.

[wolverine848 13,097]

I also don't see where they're lying as well. If you're talking about the fact that it doesn't state that it increases the Energy consumed by the shot, then you're wrong; They aren't lying. If you are to increase the reload for Shaft's Arcade Shot, then obviously, the energy required for one shot would be increased.

It didn't need to be said within the description seeing saying "the reload time is increased" is more understandable than saying "the energy required for a shot is increased".

Did not the original firebird alt description indicate it received +50% damage?  In reality it is 10%.

 

Also - Vulcan "fire" alt - when I bought it there was nothing about 10% damage nerf.  Now there is.

 

Misleading info like that can affect the buy / not-buy decisions...

 

Lying was an overstatement. He was really just suggesting that the devs show all the stats of the alteration, instead of a vague description.

[moshkinstein 142]

1/ I play Tanki online everyday, but I have noticed on the Client which I downloaded, I have been receiving a lot of notifications of "Error Occurred" popping up on the right corner. It was especially bad over the Holiday Xmas and NY celebration period, but we have not received any feedback about this fault. I am don't know if you received reports about this and I don't know how good your Testing Team is in find these cliches. Other common fault, is the Tanki Client freezes on PC, so when you open up Task Manager it quotes that the Tanki Client is "Not Responding". you have to reboot the game, so you can get back into the battle. 

 

2/ Other issues is with the Turret Variations. I found commonly that Vulcan Incendiary Band is very powerful and so 45%-50% Vulcan protection does not help much, as you burn up. I have used Firebird protection, but it is hard tell if it helps much. We do need some help on this, for example: give advice on using the variation and how to protect yourself against the variation.

 

3/ Something I have observed: Daily Missions have become more time consuming, I have seen a drop in players playing Pro-Battles. I used to love Pro-Battles, but now I have swung towards Matching Making Battles to try and complete daily Missions. I feel now you should drop the Crystal charges for a monthly pro-battle pass otherwise you may find fewer and fewer players will take part in Pro-battles overtime. We need to encourage players to play Pro-Battles, not discourage.

 

4/ Also I think there should be health and safety announcement about playing this game. I found playing in moderation is ok, but when I heard about players finishing the "2000 star Challenge" in a week, this makes me think their health would be affected. It is all good in encouraging players to play Tanki regularly, but do you not want addiction in playing this game impacting their health. 

Edited January 17, 2019 by moshkinstein

[TheCongoSpider 8,952]

Did not the original firebird alt description indicate it received +50% damage?  In reality it is 10%.

 

Also - Vulcan "fire" alt - when I bought it there was nothing about 10% damage nerf.  Now there is.

 

Misleading info like that can affect the buy / not-buy decisions...

Well, this was on the Wiki. It is the most trustworthy source for information but due to the devs' transparency issues sometimes, it may be hard to keep updated with the right information. It's sad that they took away the rent feature so we couldn't have noticed the decreased damage before. Even if they didn't give us the rent feature, they should have kept the effect descriptions so people wouldn't be confused. I understand that Wikis would be a reliable source but for me, they aren't and are subject to being outdated. 

 

Firebird is just a big mess right now, by itself and its alterations.

 

 

For this, there was no damage nerf when it came out. I specifically remember just a few days later, they put out the first balance change for the new alterations. The damage nerf was a part of that. If you would like the proof, check the Web Version's Patch Update 534. I have one screenshot of a player who had alteration before it was nerfed. 

 

 

 

 

 

 

That thing gave you 10 ticks of fire damage if you were being shot with it for 1.25 seconds. Anyone it touched would be doomed to die. Now, you need to be shot for 5 seconds to get 10 ticks of fire damage. It feels like it's actually 3 seconds but whatever. At least it isn't how it used to be.

 

 

 

Yes, I agree misleading information affects purchases and I was very displeased when I saw Incendiary Mix being a 10% increase and not a 50%. If it's like that, then that means Compact Tanks has been selling for way cheaper than it was supposed to and Incendiary Mix was severely overpriced. Given that Firebird itself is too powerful right now, I'd say the devs did this on purpose; this whole firebird thing on purpose actually. You can't do that and not realise that you messed up which alteration was supposed to be for which price for 2 and a half months. 

[Pyre 3,485]

Well, this was on the Wiki.

 

The problem is that a lot of people dont check the wiki, or even know about it. It would also just be more convenient to have the info in-game.