Complaint Book

[Me0w_XP 523]

Game still crashes and lags a lot and I keep losing good progress... I just got a "Cannot load resources" error and upon reloading the game it wouldn't load. There goes my progress...

[pakkkk 54]

Tanki is not working!I cannot play it!It does not starts!!!

[abhishox 7]

I am not able to redeem the secret party gift, when I click on send message it shows me error_message

https://postimg.cc/Xr2Lzhbk

[pakkkk 54]

@abhishox same

 

[Bydo 20,119]

why has this system not been fixed yet.

been trying to close an account from this morning seeing I did get to battle once and then tried to join again. but system crashed on me leaving this account with a drone fully loaded .

my other two accounts which I now can't open to claim rewards from premium pass or even my tankions .

giving us a token gift is fine for some but not for those who buy premium passes and tankion pass. were the ones loosing out on claiming our rewards.

 

[Hypersomnia 1,695]

17 hours ago, Bydo said:

why has this system not been fixed yet.

been trying to close an account from this morning seeing I did get to battle once and then tried to join again. but system crashed on me leaving this account with a drone fully loaded .

my other two accounts which I now can't open to claim rewards from premium pass or even my tankions .

giving us a token gift is fine for some but not for those who buy premium passes and tankion pass. were the ones loosing out on claiming our rewards.

 

Well you see  countering DDoS attacks is not as easy as 2x2. Attacks started weeks ago so you had a choice if you want to buy premium/TP seeing how when they fix it the lag comes again should be a good sign that you should not buy until at there is at least one week with no lag. Also just refresh tanki couple times, it always works for me when you log in  then you take your 150 tankoins and a container ASAP. Like i said DDoS attacks are not childsplay. Even Amazon got DDoS'ed couple years ago. And what are the chances a random small tanks game would get DDoS'ed? i can't blame the developers for not expecting a Cyber Attack on a game with average of 8k PCU. Though they should inform players more than just putting a little notice in the forum, there should be DDoS notice in game news too so people can stop being confused.

[Bydo 20,119]

58 minutes ago, Kimura said:

Well you see  countering DDoS attacks is not as easy as 2x2. Attacks started weeks ago so you had a choice if you want to buy premium/TP seeing how when they fix it the lag comes again should be a good sign that you should not buy until at there is at least one week with no lag. Also just refresh tanki couple times, it always works for me when you log in  then you take your 150 tankoins and a container ASAP. Like i said DDoS attacks are not childsplay. Even Amazon got DDoS'ed couple years ago. And what are the chances a random small tanks game would get DDoS'ed? i can't blame the developers for not expecting a Cyber Attack on a game with average of 8k PCU. Though they should inform players more than just putting a little notice in the forum, there should be DDoS notice in game news too so people can stop being confused.

sir if you go back to when it first started they claimed it was a tech issue with the servers . they never said before it was DDOS until this weekend. yea it normally does work for refreshing the system but this weekend it did nothing but take over 15 minutes to log into an account which after a wail I gave up and returned later in the day.

first report

As compensation for your inconvenience, we have added a special mission to the game, which will be available in the game until May 21st, 8:30 AM UTC.

second 

which happened on 

As our token of apology, the following special mission will appear in the game on May 31st 2 PM UTC and will be available till June 6th 2 AM UTC.

Despite the fact that the error that caused the issues with the game’s availability was not on our side, we have analyzed the situation and we will try to improve our working procedures to make sure that this sort of thing doesn’t happen again.

the it happened again . and then this weekend.

 

[alkyng 3,080]

Well I googled it and get a new information, I hear it from long time but don't know what they mean, and it was really confusing me with Microsoft DOS (before windows).  Eventhough one question remaining, what's the goal from such an attack? If mostly things like Tanki have a tons of backups!!

Also I remember such in 2014 a ddos attack happened in tanki

Edited June 6, 2022 by firety31

[Hypersomnia 1,695]

21 minutes ago, firety31 said:

Well I googled it and get a new information, I hear it from long time but don't know what they mean, and it was really confusing me with Microsoft DOS (before windows).  Eventhough one question remaining, what's the goal from such an attack? If mostly things like Tanki have a tons of backups!!

Also I remember such in 2014 a ddos attack happened in tanki

It all boils down to good ol *P word* and trying to disrupt life for normal Russians and people from another countries because they support *W word* in eyes of people who are smart enough to do DDoS attack but not smart enough to understand simple things about i guess *P word*. Im pretty sure at this point Devs and hackers are playing Cat and Mouse but at the end 99,9% the devs are going to win.

[DaringDeer 656]

25 minutes ago, firety31 said:

Well I googled it and get a new information, I hear it from long time but don't know what they mean, and it was really confusing me with Microsoft DOS (before windows).  Eventhough one question remaining, what's the goal from such an attack? If mostly things like Tanki have a tons of backups!!

Also I remember such in 2014 a ddos attack happened in tanki

The goal is to disrupt business of a Russian company to indirectly hurt the country.  Unfortunately DDOS attacks are relatively simple to initiate and difficult to deal with if you don't have a significant amount of infrastructure and bandwidth to protect oneself.  I have no doubt that putting that in place after the fact is costing Tanki money and jeopardizes their hosting with LeaseWeb as well as loyalty of frustrated players.

[Generalissimo 40]

The game doesn't work at all right now right? I know for the past 2 weeks its been having trouble while players are in the game... but today and yesterday, I haven't even been able to enter at all. I am not the only one correct? 

[EagleChappie 581]

18 minutes ago, Generalissimo said:

The game doesn't work at all right now right? I know for the past 2 weeks its been having trouble while players are in the game... but today and yesterday, I haven't even been able to enter at all. I am not the only one correct? 

https://en.tankiforum.com/announcement/59-ddos-on-tanki-servers/

[alkyng 3,080]

15 hours ago, Kimura said:

Im pretty sure at this point Devs and hackers are playing Cat and Mouse but at the end 99,9% the devs are going to win.

I think 99.9% the hackers wasn't thinking they will stop Tanki, but like the one below you said, it will hurt the game at least. They will spend money in fixing + buyers will stop buying for an amount of time till things become stable.   Also I don't know what P word mean

[Generalissimo 40]

16 hours ago, elcatalagamer said:

https://en.tankiforum.com/announcement/59-ddos-on-tanki-servers/

Thank you. Like, I've seen that post before. It says the DDoS attack was the reason for the problems of the past 2 weeks, It didn't say anything about the game shutting down completely. I know another post talked about how the game will be closed for maintenance, but I didn't know when or how long it was supposed to last. 

[rebar619 93]

The game is still trash with gross imbalances. That is all.

[EagleChappie 581]

59 minutes ago, max6782 said:

Paladin with hack overdrive and uncounterable fast shooting rico "augment" especially. But it seems everything is alright when moderators said so.

what hack of paladin?

[Dopamine 2,161]

1 minute ago, elcatalagamer said:

what hack of paladin?

He means the OD is overpowered. And fair enough, even though Ares may be even stronger in some situations now.

[EagleChappie 581]

1 minute ago, frederik123456 said:

He means the OD is overpowered. And fair enough, even though Ares may be even stronger in some situations now.

oh ok ok

[0179432 146]

I can't be the only one who thinks 15 min battles are too long?  7-10 min battles are perfect.

[Dopamine 2,161]

2 minutes ago, 0179432 said:

I can't be the only one who thinks 15 min battles are too long?  7-10 min battles are perfect.

I dont mind 15min in CP, siege or CTF, RGB.

In DM it´s just too long, therefore I usually skip most of the event modes.

[rebar619 93]

So the list of broken issues keeps getting longer and longer. I keep leaving garbage matches because it is fruitless, so I end up not playing. The joy of today is getting a daily mission of Top 3 on Winning team. LMFAO. Yeah right. That is a losing proposition, since there is ZERO control over who you are teamed with and Matchmaking SUCKS. So I switch out that mission and get Cap a Flag.

Great, the result is I am placed in FOUR straight matches where the opposing team is up 5-0, 4-0, 6-0, and 2-0. I even hang out and wait for the winning team to finish steam rolling in the hopes I get placed in a fresh match after. Silly me, expecting the Devs to do a good job. each time I was placed in an ongoing match that was a lost cause.

I ask repeatedly and NEVER get a response. Do the Devs read what is going on? Can we get any assurance that our issues are being addressed? 

[rebar619 93]

Go to hell Tanki. The game is so full of mults and hacks that coupled with so many other issues I am done.

[DaringDeer 656]

Mobile players are able to change their protection modules without the same limits as PC players have.  This is an unfair advantage and should behave the same on both platforms.

[BruhBruhThingThing 413]

5 hours ago, rebar619 said:

So the list of broken issues keeps getting longer and longer. I keep leaving garbage matches because it is fruitless, so I end up not playing. The joy of today is getting a daily mission of Top 3 on Winning team. LMFAO. Yeah right. That is a losing proposition, since there is ZERO control over who you are teamed with and Matchmaking SUCKS. So I switch out that mission and get Cap a Flag.

Great, the result is I am placed in FOUR straight matches where the opposing team is up 5-0, 4-0, 6-0, and 2-0. I even hang out and wait for the winning team to finish steam rolling in the hopes I get placed in a fresh match after. Silly me, expecting the Devs to do a good job. each time I was placed in an ongoing match that was a lost cause.

I ask repeatedly and NEVER get a response. Do the Devs read what is going on? Can we get any assurance that our issues are being addressed? 

I don't know if they read our complaints or not. But what I do know is that they don't listen to their players, that's for sure unless they can make a quick profit from it. Pretty much the majority of their decisions are based off on making a profit.

[2shots2kills 2,364]

The issues with the Servers and the constant crashing seem to be fixed, at least I haven't been disconnected in a while. 

 

However I must confess that...

Spoiler