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My account xxreasonxx was recently suspended for a "cancelled paypal transaction" that never happened


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last week or so my account xxreasonxx was suspended out of no where finally after waiting for tanki support to return my email they told me my account was suspended for cancelled paypal payment on nov 26th which is considered breaking the rules

 

i never cancelled aany payments or got my money returned from paypal so i know for sure it wasn't cancelled this is a mistake on tankis end and they need to fix it and return my account to me or id like. the money from the so called cancelled payments back

i spent a lot of money of block friday and even more a few days before it so if thats how tankis handles these things instead of contacting me with some type of warning id like my money back.

Edited by Spy
Do not type in full CAPS LOCK.

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Hello,

I am sorry to hear that but we cannot help you. Your only chance is to contact the tech support again, they are the only ones who can somehow help you.

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1 hour ago, xxreasonxx said:

last week or so my account xxreasonxx was suspended out of no where finally after waiting for tanki support to return my email they told me my account was suspended for cancelled paypal payment on nov 26th which is considered breaking the rules

 

I NEVER CANCELLED AANY PAYMENTS OR GOT MY MONEY RETURNED FROM PAYPAL SO I KNOW FOR SURE IT WASN'T CANCELLED THIS IS A MISTAKE ON TANKIS END AND THEY NEED TO FIX IT AND RETURN MY ACCOUNT TO ME OR ID LIKE. THE MONEY FROM THE SO CALLED CANCELLED PAYMENTS BACK

I SPENT A LOT OF MONEY OF BLOCK FRIDAY AND EVEN MORE A FEW DAYS BEFORE IT SO IF THATS HOW TANKIS HANDLES THESE THINGS INSTEAD OF CONTACTING ME WITH SOME TYPE OF WARNING ID LIKE MY MONEY BACK.☢️

Hmm After reading the rules there is something like this "2.1.6. Use of the Game and/or Game services for fraudulent actions, including without limitation fraudulent in-game financial operations, fraud in the course of transactions, payments, including any refund, prohibited transactions;"   But to me, in your case you should challenge this because I think its BS that you have your acc suspended for something you didn't do and you made payments. Let me ask, do you still have those purchase confirmations? If you do, send them screen shots of the confirmed purchases made that day.

 

Edited by MysticBlood

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