Tanki Payment Issue

[Crip 4,735]

I've been away from the game for a year. In this time period they've clearly changed something within their payment methods, because my card throws up an error message and declines payment when I try to spend money on Tanki (granted I just wanted a couple of days of premium time).

I contacted my bank with this (was a fairly awkward conversation having to explain what Tanki Online is, won't be doing that again) and they looked into the issue for me and found that Tanki (via Alternativa) was actually asking for the currency to be provided to them in Australian Dollars (rather than Euros as per the shop). They said they wouldn't be able to process this for me as it looks "very suspicious".

Paypal seems to work but I'm trying to avoid using that.

Just wondering if anyone else has had this issue, and if anyone knows what the reason is behind the Australian Dollars thing? It just sounds very dodgy to me.

I mean, it's a Russian game which are sus at the best of times.

Edited November 17, 2021 by Savage

[Venerable 2,970]

It could be explained by Patch Update #659 (https://en.tankiforum.com/topic/392926-patch update-659 -released-20th-august-2021/).

Quote

• Disabled the option to choose the billing country manually. Contact the customer support department to change it. You will need to explain why you want to change it. 

However, I'm unsure about it because you've mentioned that the currency in your Shop is Euro and not Australian Dollar. 

You could try contacting Tech Support via email (help@tankionline.com) and figure out the issue, in case Patch #659 is not the explanation.

 

[Crip 4,735]

13 minutes ago, Venerable said:

It could be explained by Patch Update #659 (https://en.tankiforum.com/topic/392926-patch update-659 -released-20th-august-2021/).

However, I'm unsure about it because you've mentioned that the currency in your Shop is Euro and not Australian Dollar. 

You could try contacting Tech Support via email (help@tankionline.com) and figure out the issue, in case Patch #659 is not the explanation.

 

I don't think it's to do with that, as I don't live in Australia - I'm from the UK.

 

But cheers anyways.

[DieselPlatinum 5,121]

6 hours ago, Savage said:

(was a fairly awkward conversation having to explain what Tanki Online is, won't be doing that again)

Yeah I feel ya. I remember telling walmarts customer service about it a couple years back when I was trying to get a Wal-Mart gift card. That was real awkward.

I've seen people say that this game is embarrassing to be associated with. I don't blame them. I kinda feel the same way.

[LONDON.ENGLAND 302]

Do you happen to use a VPN by any chance? If so that could be throwing your location out. 

[Crip 4,735]

19 hours ago, LONDON.ENGLAND said:

Do you happen to use a VPN by any chance? If so that could be throwing your location out. 

Nope, never used a VPN. Which is why it's even more strange.