Battle does not load

[Newtry 14]

Hi there,
I don't know if this is the right topic, but I'd like to ask about the below phenomenon:

I try to start the game by the big "PLAY" button, and after that the connection screen is appearing and on the bottom of the page it says "downloaded: xx%". The percentage jumps forwards and then backwards between 10-95%, and never loads the game at all. Instead, after 2 minutes it gives me the message that I have been removed from the battle due to inactivity. What could be the problem? My internet connection is good (DL 120MB, UL 110MB).

Thanks for the answers in advance.

[NikmanGT 4,362]

10 hours ago, Newtry said:

Hi there,
I don't know if this is the right topic, but I'd like to ask about the below phenomenon:

I try to start the game by the big "PLAY" button, and after that the connection screen is appearing and on the bottom of the page it says "downloaded: xx%". The percentage jumps forwards and then backwards between 10-95%, and never loads the game at all. Instead, after 2 minutes it gives me the message that I have been removed from the battle due to inactivity. What could be the problem? My internet connection is good (DL 120MB, UL 110MB).

Thanks for the answers in advance.

Hi there, although your Internet connection is good, this problem mainly resides on poor Internet or fluctuations in internet of one's game (which also leads him to have bad ping also)

Try to clear your Browser's or client's cache, uninstall and load the game again, or Restart the Internet modem/router.

[Newtry 14]

Hi,

Thanks for the answer. My ping was between 4-10 ms, but most probably you are right, the internet itself could have caused the problem. Now it seems to be working (although from an other location: 4 ms, DL 350 MB, UL 300 MB, and it still takes about a minute to enter to the field).

My only concern is with the new 2.1 part of the game rules, which says that someone can be banned if they are "imitating" the bad internet connection. I really do not know how one could do that, but I hope this phenomenon will not be taken as "imitation".

Edited February 15, 2022 by Newtry
addidtional information

[NikmanGT 4,362]

18 minutes ago, Newtry said:

Hi,

Thanks for the answer. My ping was between 4-10 ms, but most probably you are right, the internet itself could have caused the problem. Now it seems to be working (although from an other location: 4 ms, DL 350 MB, UL 300 MB, and it still takes about a minute to enter to the field).

Hey no problem, if you have any query, don't hesitate to ask next time ^^

18 minutes ago, Newtry said:

My only concern is with the new 2.1 part of the game rules, which says that someone can be banned if they are "imitating" the bad internet connection. I really do not know how one could do that, but I hope this phenomenon will not be taken as "imitation".

As for this, you can always contact Tech Support if you believe something is wrong with your net and notify them beforehand, that it is not intentional and not the tanker's fault.

Answered, closed.