no response from support.

[Wicked57 0]

Hello,

7 days ago i posted post, that i have been lost my viking LC skin, I filled out the loss form (https://tankionline.com/forms/retrieve/en/) (7 days ago), still no answer from support.

what should i do now,?

will i get anything for waiting longer than i should have?

Edited October 22, 2022 by Wicked57

[Sabry 1,072]

On 10/23/2022 at 3:50 PM, Wicked57 said:

i got response, they said my application is still under consideration, not nice when they saiyng i have to wait maximum 7 days and now longer with no response, only when i wrote them back. 

Hey, Momentary said most of the essential information being that you need to be patient especially if the waiting time is 7 days. In short the waiting time isn't always the same, sometimes it is 24 hours, sometimes 48 hours and sometimes 7 days. This is likely due to the number of tickets they receive, the different cases to deal, perhaps the complexity too and likely some factors I do forget. Therefore the best thing is to wait.

As for sending a message asking about the status, I really do not advise to do so, it was written somewhere by the technical support that replying will move your ticket to the end of the queue, which in other words means you'll have to wait even longer.

 

Good luck!

[Son_Goku 514]

They usually respond within 24 hours. Have you received any mail from them saying that they will answer soon? Or have you checked your spam folder already?

I would say you could try messaging them via mail under help@tankionline.com and ask about what is going on, a week without any response is a bit too long.

Edited October 23, 2022 by Son_Goku

[Wicked57 0]

@Son_Goku Yes, i received email from them in seconds  - "We will reply to your message as soon as the issue is resolved." and etc.. spam folder emty too, no new message from them. 

Thanks, i  will try contact via help@tankionline.com

[Wicked57 0]

i got response, they said my application is still under consideration, not nice when they saiyng i have to wait maximum 7 days and now longer with no response, only when i wrote them back. 

Edited October 23, 2022 by Wicked57

[Momentary 396]

On 10/23/2022 at 2:50 PM, Wicked57 said:

i got response, they said my application is still under consideration, not nice when they saiyng i have to wait maximum 7 days and now longer with no response, only when i wrote them back. 

yes you need to wait 7 days, thats the rule. if they answer your email saying its under consideration, they looking into it. dont worry, you gonna get your answer soon enough

[Wicked57 0]

On 10/23/2022 at 11:11 PM, Sabry.Superman said:

Hey, Momentary said most of the essential information being that you need to be patient especially if the waiting time is 7 days. In short the waiting time isn't always the same, sometimes it is 24 hours, sometimes 48 hours and sometimes 7 days. This is likely due to the number of tickets they receive, the different cases to deal, perhaps the complexity too and likely some factors I do forget. Therefore the best thing is to wait.

As for sending a message asking about the status, I really do not advise to do so, it was written somewhere by the technical support that replying will move your ticket to the end of the queue, which in other words means you'll have to wait even longer.

 

Good luck!

Maybe. But in my opinion there is nothing wrong to ask about the status after 7 days pass, maybe they didnt get a ticket or something.

Thanks for the info!

Edited October 25, 2022 by Wicked57

[Sabry 1,072]

On 10/25/2022 at 9:50 AM, Wicked57 said:

Maybe. But in my opinion there is nothing wrong to ask about the status after 7 days pass, maybe they didnt get a ticket or something.

Thanks for the info!

There is indeed nothing wrong but it will put automatically your ticket at the end of the queue, I don't think it is their own decision to do that but rather how the tool for tickets works.

[RType 1]

I am also having issues getting any response from Tanki Support.

I have been trying to close my account for several weeks now, and thus far, I haven't got a reply back in this regard when I emailed help@tankionline.com.

What should one must do in this regard then? ¯\_(ツ)_/¯

Edited October 28, 2022 by RType

[NikmanGT 4,362]

Answered, closed.