declined I was thinking about adjusting a policy

[The_Black_Pearl 36]

so, I get that this game doesn't do refunds, but I thought why don't y'all change that policy? 

[NikmanGT 4,439]

Declined 

These policies are solely decided by the Marketing team along with the line of Developers, I don't believe they require input from players as of now.

[Maf 32,328]

On 12/26/2023 at 11:34 PM, The_Black_Pearl said:

so, I get that this game doesn't do refunds, but I thought why don't y'all change that policy? 

Are you talking about monetary refunds for purchases, or the section rule for not accepting refund ideas?

The former is most likely because of complications with refunding payments. I'm not a lawyer, but, based on my understanding, if the purchase is classified as a "donation", then there is no way for the buyer to claim that the seller failed to uphold their end of the deal. So you're not buying a pack of 500 tankoins. You're donating money to the developers, and developers are rewarding you for it with some tankoins.
Since there are no physical goods are involved, the buyer cannot claim that the items they bought are defective or faulty. Also, the EULA says that the users don't own their accounts or the items on them, and developers reserve the right to make changes to any item on any user's account at their own discretion.

If you're talking about the I&S rule, then keep in mind that refunds are not forbidden by the game, but we just don't accept ideas for them. Refunds do happen sometimes, as evident by the recent removal of drones with a crystal refund. But developers know that players would always prefer to have the option to refund any item they consider useless, so giving ideas for it provides no useful input. The inability to refund items is an essential part of the game's economic balance.

[The_Black_Pearl 36]

I am very unsatisfied with the purchases I made, and I have all the receipts too, I would like to refund every last one of them I'll draw out a list

[REDACTED]

[NikmanGT 4,439]

Kindly do not post such sensitive information publicly.

[Maf 32,328]

On 12/27/2023 at 7:04 PM, The_Black_Pearl said:

I am very unsatisfied with the purchases I made, and I have all the receipts too, I would like to refund every last one of them

Unfortunately, that's not an option. In the EULA, which you agreed to when creating your account, the following is stated:

20. Purchase of Digital Content
20.1. Listing and pricing of any Digital Content is at the Company’s sole discretion and can be changed at any given time. The User acknowledges and agrees that the Company may engage in actions that may impact the perceived value or purchase price, if applicable, of Digital Content or Tankoins at any time, except as prohibited by applicable law.

20.2. The Company shall not be liable for the reception and/or processing of the User’s payment(s), including for any delays which may occur or any failure of reception. All payments made by the User are voluntary, definitive, and non-refundable unless otherwise provided herein, or as it is required under the applicable law.

Therefore, as I said above, all payments made in Tanki Online are non-refundable donations.

[DefkwargX 152]

On 12/28/2023 at 12:25 PM, Maf said:

which you agreed to when creating your account

I understood what you said but lmao, you sound like the nerd who reads the whole terms and conditions page before clicking on the ''accept'' button 

[NikmanGT 4,439]

On 12/28/2023 at 4:38 PM, Assasin-TO said:

I understood what you said but lmao, you sound like the nerd who reads the whole terms and conditions page before clicking on the ''accept'' button 

In cases involving the use of real money or any monetary transaction, it's important to know the rules concerning the same, Maf is not doing it for the first time, and I'm sure Black Pearl isn't the first to query about refunds, this type of stuff you learn through experience.

[DefkwargX 152]

On 12/28/2023 at 3:16 PM, NikmanGT said:

In cases involving the use of real money or any monetary transaction, it's important to know the rules concerning the same, Maf is not doing it for the first time, and I'm sure Black Pearl isn't the first to query about refunds, this type of stuff you learn through experience.

I know, lmao, i know. Re-read my post again bruh. Now u sound like my parents when i tell them a joke but end up leaving with a lecture instead

[NikmanGT 4,439]

On 12/28/2023 at 5:21 PM, Assasin-TO said:

Now u sound like my parents when i tell them a joke but end up leaving with a lecture instead

[The_Black_Pearl 36]

well thanks I thought I'd do that for laughs