Need help with 2FA

[water8200 1]

Hello! My username is water8200. Rank is legend 3. It's been many years since I created this account. Recently, I tried to login into my account but it didn't let me. It keeps asking me for a security code which I am not aware of. As it has been a long time, I do not remember which google/facebook account of mine that has been linked to my tanki account. And, I have multiple google/facebook accounts and for a few of them I don't have the access because I changed my mobile number multiple times. I need help with this. I want to login into my account. Can anyone please help me out? I would atleast like to know which google/facebook account of mine is linked to my tanki account so that I can try to retreive it from my end. Please let me know if there's any way to solve this.

[Apollo 127]

On 5/15/2024 at 3:08 PM, water8200 said:

@Lord He, tysm! I have filled that form multiple times before but I have received an email stating that the details which I have provided are wrong. As the account was created years ago, I do not remember all the correct details. So, I was wondering if there's any other way to recover my account. 

Then they cannot prove you are the account owner, you need to go for a different approach now. You should respond back to the message they sent you, and this time repeat your information to them. DO NOT POST anything on the forum, as this is a game offence and will lead to a permanent account blockage.

This is the format they would like the information in:

1. What's your nickname?
2. Have you ever bought any in-game items or currencies using real money? If so, please specify the dates, payment methods, and the purchased items' names. Please also attach any receipts or extracts from the payment history of your bank account or virtual purse.
3. When did you register the account? Try to specify the approximate date.
4. Which email address was firstly your account linked to after the registration?
5. Which severe bans/punishments were on your account?
6. The last time you entered the game (date)?
7. Where do you play from (country, region, city)? Please provide a screenshot containing your external IP address from the page http://whatismyipaddress.com and place it on a free image hosting website such as https://imgbb.com/
8. Have you ever changed the nickname on the account? If yes, please tell us your first nickname and history of renamings.
9. Did you contact us before regarding this account? If so, we would like to know the email you used to do it and the essence of the request.
10. Tell us whether you have a Facebook or VK page linked to your account. Would you please send us the link to your profile ID?
This article will help you to find the Facebook ID https://www.facebook.com/help/1397933243846983/?helpref=related

You can find information on how to make a screenshot and upload it here: https://en.tankiwiki.com/How_to_take_a_screenshot

• After this, you will be asked to press a getuserip link. Please do not press it with a VPN or anything, but your real IP/device that played on the account.
• Please make sure you give your answers in detail to Tanki Support. If you cannot remember your information, you need to clearly state why you cannot remember or try to guess it approximately. If you cannot, do not state an answer as it will mislead the support and they will refuse your request.

Other than that no one can help you to return your account, until you can prove you are indeed the owner. I would suggest providing them your password (make sure the recipient is help@tankionline.com, they should have responded to you already), as the account has 2FA it should be safe. They will see that you most likely are the owner, and do their due diligence.

[NikmanGT 4,362]

Topic Moved

[EagleChappie 581]

Hi @water8200

Don't worry, surely nothing has been lost. For tha contact tech support (help@tankionline.com) via email and they will say all what you want of your account(s). Also they will can remove the 2fa code

[Apollo 127]

On 5/15/2024 at 2:17 PM, water8200 said:

Hello! My username is water8200. Rank is legend 3. It's been many years since I created this account. Recently, I tried to login into my account but it didn't let me. It keeps asking me for a security code which I am not aware of. As it has been a long time, I do not remember which google/facebook account of mine that has been linked to my tanki account. And, I have multiple google/facebook accounts and for a few of them I don't have the access because I changed my mobile number multiple times. I need help with this. I want to login into my account. Can anyone please help me out? I would atleast like to know which google/facebook account of mine is linked to my tanki account so that I can try to retreive it from my end. Please let me know if there's any way to solve this.

You have lost access your account @water8200, and if you want to get it back as soon as possible. You need to follow this simple process to remove 2FA, and do not email them as you will prolong the process.

1. Fill out this form https://tankionline.com/forms/retrieve/en/ and make sure you answer every question to the best of your ability.
2. Make sure you select the option "I want to turn two-factor authentication off for my account"

Please do this instead of emailing, as Tanki has set this up for players to use. This helps you to get a faster response, and you are providing them with the necessary information to action your request. If you do not do this, you slow the process, and also slow the process for other users who may face similar issues as this increases the workload.

[water8200 1]

@Lord He, tysm! I have filled that form multiple times before but I have received an email stating that the details which I have provided are wrong. As the account was created years ago, I do not remember all the correct details. So, I was wondering if there's any other way to recover my account. 

 

@BlueWolf Tysm! I will definitely try doing it.

[water8200 1]

@Lord I have sent the mail with all the required details. I have documented everything just the way you told me to. You have been of great help. Thank you so much! I hope I get my account back with this.

[Dopamine 2,161]

Answered, closed.