Please report any bugs and glitches here: http://en.tankiforum.com/index.php?showtopic=327658 That is neither the truth, nor a fair comment. You make it sound like developers are intentionally disrupting the game, and that theory is quite frankly childish and idiotic. If you only took a moment to think about how much hassle these guys went through while trying to fix this bug, you'll realize that a moderator shouldn't have to delete your comment, because you're the one who should be doing it. We've noticed that a handful of nicknames accidentally got left out of the final payout spreadsheet for the "Google Form" part of this contest. If you should've won, but haven't received your reward, please PM @Issho_Fujitora. He'll be able to check your entry, confirm whether you've actually been paid out or not, and sort it all out accordingly. P.S. If you're having issues with the EURO2016 Paints Contest, then you still need to contact Customer Support! Please, let's make a VERY clear distinction between bug, malware and virus. Malware and Viruses are malicious programs that are intentionally inserted in a system to cause problems. A BUG on the other hand, is something that is the result of the code itself. Although it might cause problems, it isn't INTENTIONALLY malicious. What we had was a bug, NOT a virus, and NOT malware. I think you'll find that it's more respectful to refer to people by their name. And that a community functions a lot better when people try to remain respectful towards one another, rather than be cynical. Now THAT is an idea I definitely dig :D Each day will be added automatically. If you don't currently have premium, you'll have it on that day. If you already have premium, it will be added to your existing balance.

Sorry to hear the DBF are badly timed for you. We made a 36 hr time bracket to try to accommodate as many people from different timezones as possible. Hopefully you'll still be able to get a few hours in. Lol, this is news to me. :D Are you still experiencing these problems? Well, I don't have the exact details. But about it not being fixed earlier, the thing is that code is an incredibly delicate thing; you touch something and you can easily break everything else. So developers usually try not to touch something if it isn't a threat. In this case, the chances of this bug emerging were so minimal that I suspect developers chose to leave it alone, so as not to risk breaking other things. But that's only what I'm speculating of course. No, it will be automatically awarded. All details in the original post.

Email them on help@tankionline.com

Hey all, Sorry, the mix-up with the paints contest was my fault. I wasn't handling the payments and I was under the impression that they had been made. And frankly, with so many things to juggle these two days, I got kinda confused about the whole thing for a moment. Anyway, the latest news I got is that all prizes should now have been paid. Sorry again for the miscommunication. Totally my fault. Hope you forgive me :)

===UPDATE=== All prizes should now have been paid out. That includes prizes for the paints contest AND for the form contest.

Hi all, Bit off-topic — since many of you are asking here, I just wanted to let you know that all Football Frenzy and EURO event rewards have been paid out. Details here. Now, please let's keep this thread on topic :) PS I'm not blaming you for asking about the prizes. I only posted the update about them a few minutes ago :)

Tankers! It’s time to announce the winners of "#tankidowntime" contest. We received an incredible amount of memes and we surely had a great time checking them all — we want to thank you all for the support you gave us while we were working to fix what will be remembered as the "Tankopocalypse" — it is in difficult times that real supporters are shown and we can't thank you enough! You can find the winners' nicknames below or in our official Facebook page. CONGRATULATIONS to everyone!

Hi all. I'm closing this topic. Please see the new topic.

Hey all, For those of you asking, the prizes for the SPREADSHEET version of the football event will be handed out later today.

Tankers! It’s time to shed some light on yesterday’s extended server downtime, what caused it, how it affected the game and its users, and what we intend to do about it. The sequence of events How our valiant programmers faced overwhelming odds to defeat «Tankopocalypse» (stress makes you terribly creative) In a nutshell, here’s what happened: In 2012, a «dormant» bug popped up inside the server code. However, the chances of it actually surfacing were extremely minimal. Over the next few years, with every reboot, this bug was trying to surface, until… On Monday morning, July 11th, 2016, the bug finally made its appearance and became a really big problem. All users who tried to join RU1 and RU2 between 02:00 UTC and 05:00 UTC were affected. With every user it affected, the bug grew stronger, virtually «eating up» Pro Battle Passes, Premium Time and Double Crystal Cards on every cluster it touched (it didn’t grow any teeth though… that would’ve been disturbing). At 05:00 UTC, programmers shut down the servers and set out on a quest to locate the virtual lair of this nasty bug, codenamed «Tankopocalypse». After a marathon 13 hours of work, our programmers managed to corner the bug and crush it into oblivion So, what now? Our programmers should have already returned any Pro Battle Passes, Premium Time, Double Crystal Cards, or anything else that went missing as a result of the bug. But if you find you’re still missing something from your account, please contact customer support on help@tankionline.com. If you come across a glitch, error or bug (that does not involve what is mentioned in the previous point), please report it in the official Problems and Solutions thread here. Aaaand? We appreciate how frustrating the whole event must have been for you. And we’re really thankful for the overwhelming support you showed us in the forums and social media. So, we’d like to make it up to you with the following: From today till Sunday 17th July, all users will be receiving a Double Crystal Card… every day. (Note: You can only have one DCC at any one time). From Thursday 14th July till Sunday 17th July, all users will receive an additional day of Premium Account Time every day. From 14:00 UTC on Friday 15th July, till 02:00 on Sunday 17th July, we’ll be having 36 hours of Double Battle Funds. Additionally, we’ll be collecting feedback from all affected users, as well as monitoring the situation closely, to make 100% sure everything has gone back to normal. Now, a bit of a bitter pill. Unfortunately, we are unable to recover broken mission chains. We’re genuinely sorry to disappoint you on this matter, but we’ve explored all possibilities, and there really is no way for us to restore the original progress. Once again, we apologize for the inconvenience and frustration caused by this situation, and we thank you for your patience and support. We truly appreciate it.

Hey all, Those of you who have sent an email to customer support, please be patient. They're literally flooded with tickets and are working as fast as they can. :)

Hey everyone, First of all, it was a REEEEALLY long and frustrating day yesterday. It was frustrating for you, and for us. That said, I was absolutely blown away by the overall positive and supportive mood in the EN community, and for this, I really can't thank you enough. Your attitude yesterday took what was essentially a "hellish day" and turned it into an "uncomfortable day". I'm honestly proud of being in this community, and watching it develop in this way. But, enough of my yammering. From what I'm reading here, some of you still seem to be experience problems. So, let me reiterate a few things: If you're missing premium time or anything else that you owned before the server downtime, please contact customer support help@tankionline.com If you come across a glitch, error or bug (that does not involve what I mentioned in the previous point), please report it in the official Problems and Solutions thread here. Prizes for the EURO 2016 paints contest, and for the Football Frenzy Contest (the one where you filled in the form), will be paid out today. I know they were due yesterday, but as you can imagine, we had our hands pretty much full :D Prizes for the Meme contest will happen next Monday, because we still need to go through all the entries and judge them. Regarding Daily Mission chains and other pending issues, I should have more details later today. I will post an official announcement (either a new one or updating the original post of this thread) when I have concrete information. Once again, thank you for your patience, and thank you for keeping the positive mood. :)

- Lol @ "papa smurf" comment. That really made my morning :D

Guys, if you're experiencing lag, please be patient. This is probably due to the fact that so many people are trying to log into the game at the same time.

Guys, Please read what I wrote in the post. If you're missing anything, please contact support. Only use this thread to report errors or bugs that are not related to your missing items.

Aaaand WE'RE BACK!!! YAAAAY!!!! :D Please check the original post for more details.

Tankers, This is where you should report and glitches, bugs or errors you encounter following the server downtime that happened on Monday 11th July 2016. IMPORTANT: Our programmers should have already restored all Premium Account time and Pro Battle Passes that went missing this morning. If you notice that your Premium time or Pro Battle Pass has not been restored after disappearing, please contact customer support and report the incident. If you need more detail regarding the server downtime mentioned above, please see the original post here.

Guys, we're still testing, so please don't get too excited yet :) Just a little more patience and we'll be fine.

Guys, All of you who are asking about Daily Mission Chains, I understand your concern. Please be patient. Let's solve this issue first. Once we've got that out of the way, then I'll be able to give you a proper, informed and accurate answer.

, I agree they definitely don't have an easy job. They're the front line where all the fire lands.

Thanks @Ab0Saif. I'm afraid I cannot give any details regarding the issue.

@andreaNEW - Thanks for bringing up the Gmail incident. It really puts things into perspective. Although I don't have the full details of what happened today, it was indeed a pretty challenging issue. @marto85 - Lol.

Guys, keep the faith. We should be getting closer to our goal. Hang in there.

Hey all, I know you're all tired of waiting. Believe me, we all are. We've all been glued to our computers waiting for the system to start working again. All I can say is that, after 60 pages of posts, the attitude in this thread is absolutely exemplary. You've all (with a few exceptions) been truly decent, understanding, and even supportive of our programmers in this really difficult time. Yes, we've had a few laughs with the memes and jokes, and I'm really happy it helped lighten up the mood. The great news is that we seem to be getting closer to a solution. Programmers are currently running tests on the closed server, so it should be only a matter of time now. Programmers are trying to work as fast as they can, but the longer it takes, the more exhausted they get, and the harder it is for them to concentrate and get it right. Some people think it's a cushy job, sitting on a comfortable chair, surrounded by top-end machines and a cool air-conditioned room. But think about it. Right now it's around 9:30pm at the office. Most of these guys have been glued to their computers, looking at LINES OF CODE since 8:00am. That's brutal. And these guys aren't going home till they fix this issue. I repeat, I really appreciate how supportive you've all been so far. I ask you to bear with these guys a little more. Don't lose your trust in them just yet. They're doing their best, and they're as frustrated (actually, probably a lot more) as you are. As always, I'll do my best to keep you posted every step of the way. Thanks again for understanding.

Sorry, I just HAD to post one lol. Joking apart guys, we're hoping to resolve this soon. It's a pool of sweat and tears in the programmers' office, but I promise you they're getting the job done :)