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Everything posted by theFiringHand
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Issues with Premium Accounts - Work in Progress
theFiringHand replied to theFiringHand in News Archive
Guys, Feel free to post your memes here if you prefer. They will still count towards the competition. -
Issues with Premium Accounts - Work in Progress
theFiringHand replied to theFiringHand in News Archive
About the spelling mistake in the announcement "Indlucde your nickname", I'm actually NOT going to fix it. Let's see who can use it in the meme lol -
Issues with Premium Accounts - Work in Progress
theFiringHand replied to theFiringHand in News Archive
Hey all, while you patiently wait for this problem to be resolved, why not have some fun? We've set up a cool little contest (inspired by a couple of cool memes that you guys have already come up with in this thread). Check it out here. -
Issues with Premium Accounts - Work in Progress
theFiringHand replied to theFiringHand in News Archive
UPDATED 10:30 UTC We're still working on fixing the issue. Unfortunately downtime is extended by at least another 90 minutes. We'll keep you posted. Once again, we apologize for the inconvenience. Programmers are doing their best to get things working again as quickly as possible. -
Issues with Premium Accounts - Work in Progress
theFiringHand replied to theFiringHand in News Archive
Guys, I repeat, our programmers are working on it. Please be patient. -
Issues with Premium Accounts - Work in Progress
theFiringHand replied to theFiringHand in News Archive
Guys, please take it easy. Our programmers are doing their best to fix the issue, and we'll work on restoring the state of your accounts to how it was prior to the issue. All we ask is for some patience. None of us are happy this situation has occurred, and I assure you the programmers are the most frustrated of all. Fancy starting your Monday morning with a headache like this. Let's try to stay calm and wait for the situation to be solved, ok? Please. -
Issues with Premium Accounts - Work in Progress
theFiringHand replied to theFiringHand in Issues with Premium Accounts - Work in Progress News Archive
UPDATED Tuesday 12th at 06:33 UTC - Recapitulation of events Hey everyone, First of all, it was a REEEEALLY long and frustrating day yesterday. It was frustrating for you, and for us. That said, I was absolutely blown away by the overall positive and supportive mood in the EN community, and for this, I really can't thank you enough. Your attitude yesterday took what was essentially a "hellish day" and turned it into an "uncomfortable day". I'm honestly proud of being in this community, and watching it develop in this way. But, enough of my yammering. From what I'm reading here, some of you still seem to be experience problems. So, let me reiterate a few things: If you're missing premium time or anything else that you owned before the server downtime, please contact customer support help@tankionline.com If you come across a glitch, error or bug (that does not involve what I mentioned in the previous point), please report it in the official Problems and Solutions thread here. Prizes for the EURO 2016 paints contest, and for the Football Frenzy Contest (the one where you filled in the form), will be paid out today. I know they were due yesterday, but as you can imagine, we had our hands pretty much full :D Prizes for the Meme contest will happen next Monday, because we still need to go through all the entries and judge them. Regarding Daily Mission chains and other pending issues, I should have more details later today. I will post an official announcement (either a new one or updating the original post of this thread) when I have concrete information. Once again, thank you for your patience, and thank you for keeping the positive mood. :) UPDATED Monday 11th at 19:28 UTC - Servers Back Online Tankers! We’d like to apologize for having kept you waiting for so long. The servers are back online and you may now go back to enjoying the game. In the meantime, our programmers have already restored all Premium Account time and Pro Battle Passes that went missing this morning. IMPORTANT: If you notice that your Premium time or Pro Battle Pass has not been restored after disappearing this morning, please contact customer support and report the incident. Also, please stay on the lookout for any glitches or bugs that may still be lurking in the background. If you spot anything suspicious, please report it here. Tomorrow, once we’ve established that everything is functioning properly, we will post an update regarding compensation for today’s issues, as well as the rewards for the Euro 2016 contest and today’s meme contest. Thanks again for your patience and support today. We understand this may have been frustrating for you, and we apologize again for any inconvenience this downtime may have caused you. Previous Announcements -
Episode 98 of the V-LOG is here
theFiringHand replied to theFiringHand in Episode 98 of the V-LOG is here VLOG archive
Tankers! A new episode of the V-LOG is fresh off the editor’s table. In it, we’ll be telling you about an upcoming update, as well as bringing you the latest news on the football event. Pro’s Advice is also coming back with some top tips from a true champion. Check out episode 98 below! Question of the Week Video of the Week Submissions- 39 replies
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Hey all. I'm still having some problems with the forum. I can post, but I can't QUOTE replies, which makes it hard to keep track of which questions I've answered. And since the whole point of this thread is to answer your questions, I'm gonna lock this thread for now so the questions don't keep piling up. Once I get my things working again, I'll reopen the thread and resume answering questions. Sorry about this :(
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No ... the prizes haven't been changed. If you'd taken the time to read the post, you would've understood that the new prizes are IN ADDITION to the previous ones.
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=========UPDATED... AGAIN========= Hey all, there's a cool football mini-event coming up. It's being organized by the community's Event Helpers team, and it looks like it's gonna be huge fun. Check out the details here.
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Have you checked out the new edition of the TO Newspaper?
theFiringHand replied to theFiringHand in Have you checked out the new edition of the TO Newspaper? News Archive
Hey all, A few days ago, the TO Newspaper released a new issue featuring an all-new look, and lots of awesome material. Unfortunately, I made a bit of a blunder and posted the wrong link in the announcements, so many of you tried checking it out and couldn't. So, I'd like to invite you once again to check out Issue 54 of the Tanki Online Newspaper. It's packed with cool guides, stories and opinion pieces, and I'm sure you'll love it. Also, I personally want to thank the whole Reporters team (including their designer @eragon33) for their dedication, and congratulate them on a job well done! -
Hey all, check out the updated first post please.
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YAY! CAN FINALLY POST AGAIN :D :D :D
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Internal/structural stuff.
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DM Tournaments are still in the testing phase for now. I'm closing and archiving this topic. I'll create a new one when we have more info.
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Maintenance during server restart tomorrow
theFiringHand replied to theFiringHand in Maintenance during server restart tomorrow News Archive
Tankers, Please note that tomorrow’s server restart will happen at 03:00 UTC (instead of 02:00 UTC) and that we might be experiencing extended downtime due to scheduled maintenance. Servers should be back online by 07:00 UTC the latest. Thank you for your patience and apologies for the inconvenience.- 48 replies
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Thanks for the feedback. I said "suspended" not "terminated" by the way. All I want is to understand what needs to be fixed, so that I can bring back the contest and make it fun :D
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Thanks :)
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Yes :) There's a lot to be done, and a whole list of to-dos, but we're trying our best. If I could give you a definite answer I already would have. You're going to have to be satisfied with that.
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i'm afraid you missed the point completely...
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Unfortunately, the problem with blocking IPs is that we have a large number of legitimate players who play on shared IPs (or whatever they're called - sorry, I'm a noob about these things). If we ban IP sharing, we'll be banning these players too, and that's not fair because they've done nothing wrong. The situation is in fact a lot deeper and more complex than what is immediately evident. That said, I assure you we're doing our best to deal with it. Also, organizing contests and DM tournaments has absolutely nothing to do with it. One doesn't exclude —and doesn't happen at the expense of— the other.
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Happy to see you appreciate the effort. Thanks :) Will give an update later today. Submissions were minimal, so I wanna see what's not working, and fix it.
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Lol. Good luck with that. Our guitarist is super lazy when it comes to tabs :D We all play everything from mem
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