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Do you realise people who don't speak Russian actually play this game too?


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Three Steps to Drastically Improve Tanki

 

1. Hire help desk consultants in the English Community. Make it a staff position that English Speakers can apply to. 

2. Allow Russian moderators no authority over the English Community. Only English Mods should have the authority to ban or block English Players, and only Russian Mods should have the authority to ban or block Russian players. 

3. Don't block players without clear evidence. Once an account has been blocked, an email should be sent to the blocked player containing the video that got them banned and the IP address that was being used on the account at the time. Don't block players for "game rules abuse"; this is just a made up reason to block someone. There needs to be a clear and definite reason for the ban that is easily proven true or false. I know so many players that have been blocked without a reason, without any way to appeal. And I only know one player who has ever been unblocked. 

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I just sent them email with a screenshot of the email I got when I registered the account. 

 

I don't see a reason why I should have been blocked in the first place, I never sabotaged or anything. 

 

So I've narrowed it down to the fact that they think its not my account (I registered it in a different country). 

 

SO YEAH 

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Three Steps to Drastically Improve Tanki

 

1. Hire help desk consultants in the English Community. Make it a staff position that English Speakers can apply to.

2. Allow Russian moderators no authority over the English Community. Only English Mods should have the authority to ban or block English Players, and only Russian Mods should have the authority to ban or block Russian players.

3. Don't block players without clear evidence. Once an account has been blocked, an email should be sent to the blocked player containing the video that got them banned and the IP address that was being used on the account at the time. Don't block players for "game rules abuse"; this is just a made up reason to block someone. There needs to be a clear and definite reason for the ban that is easily proven true or false. I know so many players that have been blocked without a reason, without any way to appeal. And I only know one player who has ever been unblocked.

1) I would say that wouldn't be good....the help desk HAS TO HAVE the developer rights in the game....and it's VERY risky to trust a player whom you know just 'online'.....you should know him in real life...kind of a necessity, you see? (I hope you know what all tasks can the helpdesk perform...and if the 'online' person wants to ruin the game, he can do it immediately and leave....without getting into any trouble..)

 

2) I would agree with it 50-50.....it would be good, but then again, there are many Russian mods who can actually help the EN community (as they know English)....for example, lately, @Serene proved to be a great helper for the people having 'technical' problems, reason being that Serene was herself a tester and she had good knowledge about the tech stuff.

 

3) I would agree with the 'proof' part been sent to their emails... but what when the player has no email attached?...and here again comes the role of the (1) point.... can you relate now?

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And I only know one player who has ever been unblocked. 

Hi.

But I was a commentator so of course I saw the video and could prove it wrong.

Shame on the people in charge of such bannings.

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Communicating with tanki help desk is extremely hard. They don't seem to understand what I am saying. Hire staff who actually can speak english please. Thx.

They communicate well in English language....

Whenever I've contacted them, there has never been any kind of barrier due to the languages, the only thing is that they send the same reply in 3-4 languages, of which I just read the English part, and ofc, reply in English....;)

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They communicate well in English language....

Whenever I've contacted them, there has never been any kind of barrier due to the languages, the only thing is that they send the same reply in 3-4 languages, of which I just read the English part, and ofc, reply in English.... ;)

they use google translate 

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90% tanki speaking russian,so why bother to speak english with the 10% of players?

Im pretty sure there's a much higher percentage of English speakers. I'd say 70-30 or 60-40.

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they use google translate

Idk, but I can't believe it.....Google translates words, not sentences(properly).....I mean, I have tried several times (between 2-3 Lang. that I know)..it translates, but then it just kills the grammar part....

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